Renee Johnston
Kountze,TX
Summary
Experienced operations leader with a background in customer service, team supervision, and safety compliance. Skilled in communication, time management, and keeping daily work running smoothly.
Overview
13
13
years of professional experience
Work History
Self Employed
Self Employed
Kountze, Texas
08.2026 - Current
Mail Carrier
USPS
Silsbee, Texas
12.2025 - 08.2026
- Delivered letters and parcels along USPS postal routes by foot and vehicle.
- Delivered packages and letters to residential customers.
- Sorted incoming mail using postal service case labels and route assignments.
- Loaded delivery vehicle with mail trays, parcels, and priority items.
- Collected outgoing mail from blue boxes and customer mail receptacles.
- Scanned packages and updated delivery records with USPS handheld devices.
- Scanned packages using handheld devices to update delivery tracking information.
- Obtained signatures for certified and registered mail at customer addresses.
- Scanned packages using handheld devices to update delivery tracking information..
- Followed USPS safety rules while handling mail in changing weather.
- Supported other carriers by delivering mail during peak periods.
- Verified accuracy of addresses before delivering packages.
Team Leader Manager
Wal-Mart Supercenter
Port Arthur, Texas
10.2021 - 01.2025
- Led Walmart Supercenter associates through daily store operations
- Coached team members on customer service and company policies
- Monitored inventory levels and organized stockroom replenishment
- Supervised merchandise zoning and aisle presentation standards
- Resolved customer concerns and escalated issues when needed
- Enforced safety procedures and loss prevention practices
- Trained associates on register procedures and front-end tasks
- Provided guidance, coaching, and feedback to team members.
- Assigned and monitored daily tasks for team members.
- Created and maintained a positive work environment for employees.
- Organized team meetings to discuss progress and challenges.
- Identified areas where teams could improve their skillset.
- Recruited, trained, and supervised new staff members.
Cashier Manager
Captain JJS
Horn Lake, Mississippi
02.2014 - 11.2021
- Oversaw daily operations to ensure efficiency and customer satisfaction. Captain JJS cashier team and front counter operations
- Trained cashiers on register use and customer service procedures
- Reconciled cash registers at the end of each shift to ensure accuracy. and verified cash drawer accuracy
- Resolved customer issues at Captain JJS service desk
- Scheduled cashier shifts and coordinated daily coverage
- Observed sales floor activities to identify customer needs and improve service. sales floor activity and supported checkout flow
- Implemented company payment policies to ensure compliance and security. and handled refunds and exchanges
- Prepared closing reports and secured cash deposits
- Managed and trained cashiers on proper cash handling procedures.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
Education
GED -
Northwest Mississippi Community College
Senatobia, MSSkills
- Route delivery
- Postal scanning
- Mail sorting
- Customer service
- Cash handling
- Inventory control
- Team supervision
- Safety compliance
- Attention to detail
- Clear communication
- Time management
- Team building
- Team management
- Organization
- Computer skills
Timeline
Self Employed
Self Employed
08.2026 - Current
Mail Carrier
USPS
12.2025 - 08.2026
Team Leader Manager
Wal-Mart Supercenter
10.2021 - 01.2025
Cashier Manager
Captain JJS
02.2014 - 11.2021
GED -
Northwest Mississippi Community College