Renee Koons
Hughesville ,PA
Summary
Accomplished Production Planner and Customer Service Representative at Construction Specialties, adept in team collaborations and production scheduling. Excelled in high-stress environments, enhancing customer loyalty and operational efficiency. Proven track record in reducing contraband instances by meticulous planning, showcasing strong capacity planning and team communication skills.
Overview
9
9
years of professional experience
Work History
Production Planner
Construction Specialties
02.2024 - Current
- Reads and analyzes shop drawings and job files. Ensures jobs have accurate and sufficient information to release for fabrication.
- Determines materials required for jobs; inclusive of quantities, hardware, raw material, finishes and all other details that may be required to fabricate product.
- Plans material for large jobs that exceed normal stock levels and non‑stock materials for specified jobs; ensures that material requirements are current and correct of these orders for purchasing to accommodate special needs or runs of material from suppliers.
- Assigns ship dates to customer orders, based on material availability and manufacturing capacity and communicates information back to customer service team.
Customer Service Representative
Construction Specialties
10.2021 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.xxxx
- Investigated and resolved accounting, service and delivery concerns.
Correctional Officer
Lycoming County Prison
06.2016 - 10.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Education
Associate of Applied Science - Paralegal Studies
Penn College of Technology
Williamsport, PA 06-2007
Skills
- Team communication
- Team collaborations
- Scheduling
- Production scheduling
- Capacity planning
Timeline
Production Planner
Construction Specialties
02.2024 - Current
Customer Service Representative
Construction Specialties
10.2021 - 02.2024
Correctional Officer
Lycoming County Prison
06.2016 - 10.2021
Associate of Applied Science - Paralegal Studies
Penn College of Technology
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