Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier

Renee Kowalski

Gibraltar,MI

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager

Burger King
08.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Food Preparation Worker

Chick-fil-A
10.2021 - 07.2022
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.

Assistant Manager

Burger King
09.2004 - 09.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.

Education

GED -

Southgate Adult Education
Southgate, MI
06.2004

Skills

Economic Analysis

  • Market Growth
  • Sales Team Development
  • Risk Management
  • Food Preparation and Safety
  • Labor Cost Controls
  • Total Quality Management
  • Sales Expertise
  • Vendor Negotiations
  • Staff Training
  • Staff Development
  • Safety Assurance
  • Employee Scheduling
  • Product Costing
  • Profit and Loss
  • Communication Skills
  • Coaching and Mentoring

Certification

* Serve Safe Certified

Timeline

General Manager

Burger King
08.2022 - Current

Food Preparation Worker

Chick-fil-A
10.2021 - 07.2022

Assistant Manager

Burger King
09.2004 - 09.2021

GED -

Southgate Adult Education

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Renee Kowalski