Microsoft PowerPoint
Renee Lagese
Biology/ Novice Animal Caretaker, Groomer
Cleveland,OH
Summary
I am a full time college student, So part time is all I can take on. I have worked at Greystar for nine months, and I am always looking to enhance client satisfaction at Greystar Property Management, I excel in organization and customer service. Demonstrated adaptability and strong communication skills led to significant improvements in office workflow and client relations. Leveraging expertise in MicroSoft Office and relationship building, I am poised to deliver exceptional results in dynamic environments. I recently became a pet parent to a three month old Pomeranian, and its made me realize that I love working with animals (all kinds!!), So its something I want to work on and get better with, here are some things I have achieved so far; Responsible Animal Caretaker compassionate with bathing, grooming and general animal welfare. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules. Still learning particular talent in grooming. I am striving to be able to deliver quality service and high level of excellence in animal care.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Desk Assistant
Greystar Property Management
Cleveland, OH
01.2024 - Current
- Delivering messages to staff, and greeting visitors.
- Greeted 100+ guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests or relay messages to appropriate personnel.
- Assisted 3 new employees in their onboarding process providing orientation materials guiding them through company procedures systems.
- Improved office efficiency by organizing desk area.
- Collaborated effectively within a team environment to achieve common goals, while also demonstrating independent initiative in completing tasks.
- Ensured confidentiality of sensitive information through secure storage methods and adherence to company policies.
- Developed positive relationships with 10 clients through excellent interpersonal skills during phone conversations or face-to-face interactions.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Managed incoming calls and directed them to appropriate departments for timely resolutions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Package Handler
FedEx
Youngstown, OH
08.2022 - 11.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used 100+ hand-held scanners and physical logs to accurately track item movements.
- Removed 2 jams and unblocked conveyor system to maintain flow of goods.
- Sealed, and loaded 20 packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of 2 hazards and other issues for quick resolutions.
- Enhanced operational resilience by cross-training in 3 roles, providing flexibility in workforce allocation.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
Undergraduate - Biology
Cleveland State University
Cleveland, OH 08.2022 - Current
Skills
Reception duties
Fast Learner
Time Management
Team Collaboration
Relationship Building
Customer Service
Adaptability and Flexibility
Sorting Packages
Loading and unloading
Lifting and sorting
Paw Pad Care
Housekeeping Duties
Animal Grooming
Excellent Communication
Feeding and Watering
Professionalism
Written Communication
Issue Resolution
Dog walking
Pet Sitting
Honest and Trustworthy
Pet Feeding
Animal Safety
Positive Attitude
Pet Care
Clean Background Check
Basic Animal Care
Cleanliness and hygiene
Animal Empathy
On and off-leash walks
Patience with Animals
Proper Bathing Procedures
Software
Microsoft Excel
Microsoft Word
Interests
Horror Movies
Halloween
Goth/Punk/Alt Music/ Styles
I love animals, including Insects!
Anatomy/ Dissection
Digital Art/ Character design
Shopping
Dressing up/ Make-up
Plushies/ Dolls/ Figure Collecting
Animal Grooming
Timeline
Desk Assistant
Greystar Property Management
01.2024 - Current
Package Handler
FedEx
08.2022 - 11.2022
Undergraduate - Biology
Cleveland State University
08.2022 - Current
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