Renee Law
Philadelphia,PA
Summary
Goal-focused retail professional knowledgeable about operating deli equipment safely. Successful at following health code requirements for food handling, storage and daily operations. Experienced professional adept at leading department with disciplined and efficient approach.
Overview
23
23
years of professional experience
Work History
Mass Production Hot Food Associate
The Fresh Market
Philadelphia, PA1
03.2022 - 12.2025
- Operated hot food production equipment to ensure consistent quality and adherence to safety standards.
- Maintained cleanliness and organization of food preparation areas to enhance operational efficiency.
- Collaborated with team members to streamline production processes, reducing waste and improving workflow.
- Assisted in training new associates on proper food handling techniques and safety protocols.
- Monitored inventory levels of ingredients, ensuring timely replenishment for uninterrupted production.
- Implemented best practices for food safety and sanitation, resulting in compliance with health regulations.
- Conducted regular quality checks on prepared items, ensuring adherence to company standards for taste and presentation.
- Led initiatives for process improvements that enhanced overall productivity within hot food operations.
- Continuously updated knowledge of industry trends, incorporating innovative ideas into daily operations when appropriate.
- Increased customer satisfaction by consistently providing fresh, flavorful, and visually appealing dishes.
- Contributed to the development of new menu items based on seasonal ingredients and customer preferences.
- Assisted management in maintaining a clean and organized work environment, promoting safety and efficiency.
- Supported a positive work culture by fostering open communication among staff members regarding concerns or suggestions for improvement.
- Reduced food waste through careful monitoring of inventory and proper storage techniques.
- Trained new employees on proper food handling procedures, equipment usage, and company policies.
- Streamlined portion control practices, minimizing inconsistencies between servings while reducing overall costs from overuse of ingredients.
- Performed routine equipment maintenance checks, ensuring optimal functionality during busy service periods.
- Consistently met high-volume demands within tight timeframes without sacrificing presentation or taste quality.
- Collaborated with team members to ensure timely delivery of mass-produced hot food items.
- Maintained high standards of food quality by adhering to strict recipes and guidelines.
- Enhanced production efficiency by streamlining hot food preparation processes.
- Contributed to a successful catering operation by efficiently preparing large quantities of hot food items for various events and functions.
- Implemented new cooking techniques for faster and more consistent results in the kitchen.
- Developed strong relationships with vendors to secure optimal pricing options for bulk ingredient orders.
Deli Manager
The fresh grocer
Philadelphia, PA
08.2002 - 06.2022
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Managed team of [Number] employees in high-volume deli doing more than $[Amount] in business each week.
- Prepared and led food service training programs to teach staff various tasks.
- Created effective marketing promotions to improve business.
- Supervised staff preparing and serving [Number] meals per day.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Checked building areas to verify working order and cleanliness.
- Managed inventory records and supply orders to cut costs by [Number]%.
- Collaborated with [Job title] to educate [Number] employees on menu and procedural changes.
- Designed long-term schedules for [Number] daily shifts and [Number] employees using [Software].
- Decreased waste by [Number]% through effectively training employees, introducing [Type] programs and effectively managing employee mistakes.
Customer Associate
Wawa Food Markets
Philadelphia, PA
06.2004 - 06.2010
- Processed customer transactions and provided receipts.
- Located merchandise to help customers find specific items.
- Responded to customer questions by sharing information on [Product or Service].
- Recorded inquiry details and action taken to assist customers or resolve problems.
- Monitored customer activity to assist quickly and prevent theft.
- Escalated complex issues to [Job title] for further assistance and resolution.
- Engaged with customers and worked to resolve product and service issues.
- Consulted with customers to discuss concerns and offer detailed information.
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Collaborated with Product Development teams to ensure all products met or exceeded standards.
Education
High School Diploma -
University City High
Philadelphia, PA06.1997
Skills
- Cost reductions
- Catering services
- Staff training
- Promotional planning
- Culinary arts background
- Opening and closing procedures
- Weekly menu preparation
- Food safety understanding
- Serving expertise
- Preparation oversight
- People skills
- Team building
- Active listening
- Problem resolution
- Team management
- Good work ethic
- Multitasking
Timeline
Mass Production Hot Food Associate
The Fresh Market
03.2022 - 12.2025
Customer Associate
Wawa Food Markets
06.2004 - 06.2010
Deli Manager
The fresh grocer
08.2002 - 06.2022
High School Diploma -
University City High