Krystal Sulham
Pawtucket,RI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Whether it is streamlining operations, optimizing customer experiences, or driving revenue growth, I lead by example and inspire excellence. True leadership is about empowering others and cultivating a collaborative environment where team members feel valued and motivated. Retaining employees longer while increasing productivity and sales.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Food Service Manager
Aramark Healthcare+
06.2024 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
General Manager (multi Store)
Aroogas Bar and Grille
11.2022 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of 30+ professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
Kitchen Manager
Arooga's Grille House and Sports Bar
08.2021 - 11.2022
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Customer Service Representative
Raymour & Flanigan
02.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Shift Manager
Arooga's Grille House and Sports Bar
06.2019 - 03.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
2nd year towards BA in Human Resource Management -
Southern New Hampshire University - Online
New Hampshire05.2024
High school diploma -
Attleboro High School
Attleboro, MA05.2007
Skills
- Leadership and team building
- Problem Resolution
- Inventory Control
- Verbal and written communication
- P&L Management
- Customer Retention
- Vendor relationships
- Cost Reductions
- Recruitment
Certification
- Food Handler, 01/01/25
- TIPS Certified
- ServSafe
Military Service
Navy, United States
Timeline
Retail Food Service Manager
Aramark Healthcare+
06.2024 - Current
General Manager (multi Store)
Aroogas Bar and Grille
11.2022 - 02.2024
Kitchen Manager
Arooga's Grille House and Sports Bar
08.2021 - 11.2022
Customer Service Representative
Raymour & Flanigan
02.2020 - 07.2021
Shift Manager
Arooga's Grille House and Sports Bar
06.2019 - 03.2020
2nd year towards BA in Human Resource Management -
Southern New Hampshire University - Online
High school diploma -
Attleboro High School
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