Janice Gallegos
Las Vegas,NM
Summary
Service-focused General Manager dedicated to team building, leading, and motivating staff with the goal of constantly bettering student and client satisfaction. Excels at day to day problem solving to positively impact company success. Utilizes Sodexo's ongoing training programs and NMHU's vision to maximize student potential as a source of motivation to strive and improve student life one meal service at a time.
Overview
13
13
years of professional experience
Work History
General Manager of Food and Retail Service
Sodexo
Las Vegas, NM
07.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
General Manager
The Range Cafe
Albuquerque, NM
03.2018 - 03.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Hospitality Manager
The Range Cafe
Albuquerque, NM
02.2016 - 02.2018
- Participated in a management team specializing in opening new restaurants and expanding the company, opening 3 new restaurants in 2 years.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Managed day-to-day operations, scheduling staff and overseeing budgets.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
Culinary Manager
The Range Cafe
Albuquerque, NM
02.2011 - 02.2016
- Implemented detailed recipe documentation procedures, ensuring consistency in taste and presentation across all dishes served.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Mentored junior chefs and kitchen staff, facilitating professional growth through training sessions on cooking techniques and presentation skills.
- Reduced food waste and costs with careful menu planning, ingredient sourcing, and portion control.
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Training and coaching
- Staff Management
- Customer Relations
- Staff training/development
- Inventory Control
- Verbal and written communication
- P&L Management
- Labor Cost Controls
Timeline
General Manager of Food and Retail Service
Sodexo
07.2021 - Current
General Manager
The Range Cafe
03.2018 - 03.2020
Hospitality Manager
The Range Cafe
02.2016 - 02.2018
Culinary Manager
The Range Cafe
02.2011 - 02.2016