Renee Lin
Ann Arbor,Michigan
Summary
Dynamic Mandarin language professional with a proven track record in facilitating clear communication across diverse environments. Expertise in collaborative teamwork and adaptability to evolving needs ensures effective and accurate Mandarin Chinese interpretation. Strong analytical skills and cultural awareness contribute to delivering reliable and precise translation services, enhancing understanding and connection in multilingual settings. Committed to fostering seamless interactions that bridge language barriers and promote inclusivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mandarin Interpreter
Global Interpreting Service
08.2025 - Current
- Improved patient care by providing medical interpretation services at healthcare facilities in Metro Detroit area. Helping Mandarin- Chinese speaking patients communicate effectively with their healthcare providers.
- Translated medical related documents accurately, ensuring cultural nuances were preserved. Handled sensitive information with discretion while adhering to strict confidentiality requirements.
- Collaborated with cross-functional teams to streamline interpretation processes and improve overall patient care.
- Engaged in professional development activities to stay current with language trends and industry advancements.
Remote Chinese Interpreter
Pinnacle Medical Consultation
05.2025 - Current
- Interpret and translate documents, meetings, and conversations between Mandarin Chinese-speaking clients and team members.
- Receive, respond and address clients' requests in timely manner through phone calls and messages.
Patient Service Associate
The University of Michigan Hospital
12.2023 - Current
- Provide administrative and clerical support in both English and Chinese following Michigan Medicine's protocols.
- Collaborate with medical equipment suppliers, insurance companies, home care agencies, and external providers to maintain Mandarin Chinese speaking patient accessibility to adequate care. Resolved patient inquiries and concerns with empathy, enhancing overall patient satisfaction ratings.
- Proficient in Epic software to conduct complex scheduling, check-in and out, triage patient secure messages, document patient encounters and retrieve clinical data.
- Communicate with registration and insurance companies to verify and keep patients' information and record update to date.
House Manager
Memory Lane Assisted Living
09.2021 - 11.2023
- Trained and supervised caregivers to ensure daily operation meets federal and state regulations and company policies and procedures.
- Coordinated with the executive director and hospice team to deliver quality comfort care, medicine distribution and emotional support.
- Audited and completed charting, evaluations, medical forms, and other administrative tasks.
Mandarin Teacher, Preschool
Ann Arbor Public Schools and Ann Arbor Chinese School
09.2019 - 06.2023
- Designed lesson plans and taught both English and Chinese-speaking children listening, speaking, reading and writing Mandarin.
- Conducted parent conferences to individualize learning goals and plans for each student.
Education
Master of Science - Hotel And Restaurant Management
Eastern Michigan University
Ypsilanti, Michigan12.2009
Bachelor of Arts - Journalism
Chinese Culture University
Taipei, Taiwan01.2006
Skills
- Epic management
- Detail-oriented approach
- Document translation
- Effective memory retention
- Upholding client privacy
- Cross-cultural communication
- Medical terminology
- Cultural awareness
- Native Mandarin Chinese speaker
- Compassionate patient assistance
- Specialized dementia education
- Educational instruction
Certification
- Americans Against Language Barriers (04/2025) Completed 60-hour medical interpretation training with the highest score
- Mandarin Teacher Online Distant Learning (07/2020) Sponsored Overseas Community Affairs Council, Taiwan
- Indeed – Case Management & Social Work (09/2021) Achieved proficient in determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
- American Council on the Teaching of Foreign Languages (11/2019) Achieved Chinese superior proficiency in reading, writing, listening and speaking
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Honor
"Make A Difference" recognition twice in Michigan Medicine
Timeline
Mandarin Interpreter
Global Interpreting Service
08.2025 - Current
Remote Chinese Interpreter
Pinnacle Medical Consultation
05.2025 - Current
Patient Service Associate
The University of Michigan Hospital
12.2023 - Current
House Manager
Memory Lane Assisted Living
09.2021 - 11.2023
Mandarin Teacher, Preschool
Ann Arbor Public Schools and Ann Arbor Chinese School
09.2019 - 06.2023
Master of Science - Hotel And Restaurant Management
Eastern Michigan University
Bachelor of Arts - Journalism
Chinese Culture University