Language Service
LIANG YANG
Big Language Solutions
Houston,TX
Work Preference
Desired Job Title
Mandarin InterpreterInsurance Sales AssociateProject CoordinatorChurch AdministratorE-Commerce Intern
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Open to relocation:
Yes
12
Years of experience
Client-focused interpreter and coordinator with over 8 years of bilingual communication experience, enhancing service delivery for diverse populations, including the Chinese community. Experienced in project coordination, classroom teaching, and OPI&VRI interpretation, achieving high customer satisfaction and effective learning outcomes. Proven ability to manage multiple tasks, resolve conflicts, and ensure safety in educational, medical and legal environments.
Work History
1 Year 3 Months
07.2025 - Current
1 Year 3 Months
Mandarin Interpreter
Big Language Solutions | Houston, TX
07.2025 - Current
- Processed inbound and outbound calls with zero customer complaints, maintaining 95–100% QA performance rate and achieving 99.2% for first-half 2026.
- Coordinated enhanced workflow and terminology management to deliver 7 Udemy trainings and 20+ internal trainings across medical, social, governmental, and legal domains, supporting major customers and high customer satisfaction.
- Coordinated organization, analysis, investigation, and project management while implementing structured daily and weekly development plans through various apps.
- Shared subject-matter knowledge and relevant resources to enable team members’ work.
- Interpreted Mandarin-English conversations for client engagements, supporting clear understanding throughout meetings, calls, and consultations.
1 Year 2 Months
11.2023 - 01.2025
1 Year 2 Months
Certified Navigator and Project Coordinator
Light and Salt Association | Houston, TX
11.2023 - 01.2025
- Managed navigation support across federal and state benefit systems, assisting 419 individuals with benefit system access and completion.
- Coordinated multilingual transportation navigation and spiritual services for 128 cancer patients, ensuring consistent patient support.
- Directed JOY program planning and delivery, overseeing recruitment and scheduling, coordinating training education and presentation sessions with approximately 16 teachers and volunteers for families affected by dementia, reaching 202 individuals.
- Planned and organized disaster relief center webinars, led marketing activities, and managed partnerships to increase community engagement and provide support.
- Community education expanded through health fairs and nutrition classes. Access to community resources, benefits, and support services improved for individuals.
2 Years 9 Months
08.2018 - 05.2021
2 Years 9 Months
Mandarin Teacher
Hammerly Chinese School | Houston, TX
08.2018 - 05.2021
- Delivered dynamic presentations to engage students, sustaining 95% attendance and 100% final pass outcomes.
- Integrated learning technology to improve group-based language practice and increase cultural participation.
- Maintained clear, effective communication with students, parents, and school staff to foster academic, spiritual, and emotional growth.
2 Years
08.2018 - 08.2020
2 Years
Mandarin Teacher
Hua Xia Chinese School | Sugar Land, TX
08.2018 - 08.2020
- Planned weekly creative lesson plans and assessments that actively engaged 6th–9th graders in advanced Chinese culture, maintaining approximately 95% attendance and 100% pass rate.
- Managed small class structure for groups of 4–5 students by applying universal instruction and individualized support to advance practical language use.
- Refined written messaging and verbal instruction practices to improve clarity and engagement, earning positive feedback from students and parents.
- Managed summer camp preparation for 40–50 students across multiple levels, overseeing safety logistics and instructional support for Chinese learning culminating in final contest readiness.
2 Years 2 Months
01.2017 - 03.2019
2 Years 2 Months
Substitute Teacher
Harmony Public Schools | Houston, TX
01.2017 - 03.2019
- Substituted in seven K-12 schools, providing coverage for math and special education classes, garnering positive feedback and maintaining 100% safety management.
- Worked with school staff to provide academic, social, and emotional support for cross-cultural students and sustain inclusive learning environment.
- Delivered clear verbal and written communication to enable prompt, accurate information exchange.
1 Year 10 Months
01.2015 - 11.2016
1 Year 10 Months
Mandarin Interpreter
Cyracom International Inc. | Houston, TX
01.2015 - 11.2016
- Improved client interactions and customer satisfaction through completed customer service training.
- Improved interpretation accuracy by standardizing note-taking practices and reinforcing teamwork-focused protocols.
- Completed customer satisfaction training, strengthening service delivery practices.
- Received positive feedback from clients for consistently delivering accurate interpretations that facilitated successful outcomes during negotiations.
Education
Master of Arts - Christian Leadership
Houston Christian University | 05-2023
- Essential biblical research and practice in reading, writing, listening and preaching.
- The team collaborated with classmates, professors and church to enhance leadership and pastoral care.
MBA
Salem International University | 10-2008
Learned from practical business resources that enhanced my research, management, and analysis skills.
Computer Science and Technology
Central Broadcasting And TV University | Shandong, China | 07-2004
Fundamental theories and applications of software and hardware to enhance computing skills.
Medical And Legal Trainings
Big Language Solutions | 08-2026
Certificates of BLS - Medical and Legal Trainings
OPI Interpretation Training
Big Language Solutions | 07-2025
Certificate of Introduction to OPI Interpretation Course
ACTFL Mandarin OPI&WPT Certificates
ACTFL | 01-2020
ACTFL Mandarin OPI&WPT certificates accredited by Texas (LOTE EC-12)
Skills
Translation and Interpretation Skills
Native Chinese Proficiency
Legal and Medical Interpreting
Governmental Interpretation
Customer Service and Satisfaction
Community Resource and Benefits Navigation
Worship and Group Leadership
Pastoral and Biblical Study Leadership
Personal Information
Title: Interpreter | Educator |Coordinator | Church Leadership
Awards
Permanent Theta Alpha Kappa Membership, Houston Christian University
Timeline
Mandarin Interpreter
Big Language Solutions
07.2025 - CurrentRead more
Certified Navigator and Project Coordinator
Light and Salt Association
11.2023 - 01.2025Read more
Mandarin Teacher
Hammerly Chinese School
08.2018 - 05.2021Read more
Mandarin Teacher
Hua Xia Chinese School
08.2018 - 08.2020Read more
Substitute Teacher
Harmony Public Schools
01.2017 - 03.2019Read more
Mandarin Interpreter
Cyracom International Inc.
01.2015 - 11.2016Read more
Houston Christian University - Master of Arts, Christian Leadership
Read more
Salem International University - MBA,
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Central Broadcasting And TV University - Computer Science and Technology,
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Big Language Solutions - , Medical And Legal Trainings
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Big Language Solutions - , OPI Interpretation Training
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ACTFL - , ACTFL Mandarin OPI&WPT Certificates
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