Renee Lindler
Jefferson,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Customer Service Team Lead
Bitcoin Depot
04.2023 - Current
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Evaluated customer service staff performance and provided constructive feedback.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Customer Service Team Leader
Visual Comfort & Co.
09.2020 - 04.2023
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Used Zendesk to keep records of customer interactions, customer accounts, and file documents.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Manager
Pure Talk USA
03.2014 - 09.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Regional Manager
Cricket Wireless
04.2010 - 02.2014
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 47 locations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Education
Associate of Science - Business
University Of Arizona Global Campus
Remote05.2019
High School Diploma -
Morrow High School
Morrow, GA05.2008
Skills
- Account Management
- Conflict Resolution Techniques
- Corrective Actions
- Confidentiality Requirements
- Coaching and Mentoring
- Report Preparation
- Staff Training
- Staff Meetings
Timeline
Customer Service Team Lead
Bitcoin Depot
04.2023 - Current
Customer Service Team Leader
Visual Comfort & Co.
09.2020 - 04.2023
Customer Service Manager
Pure Talk USA
03.2014 - 09.2020
Regional Manager
Cricket Wireless
04.2010 - 02.2014
Associate of Science - Business
University Of Arizona Global Campus
High School Diploma -
Morrow High School
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