Renee Luke
Wittenberg
Summary
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
27
27
years of professional experience
Work History
Quoting Specialist
WEG-Marathon Electric
Wausau
09.2025 - Current
- Prepares accurate, timely price quotes for motors.
- Reviews customers' requests for quotes, project specifications, and technical documents to prepare accurate price quotes.
- If a motor is obsolete and customer needs an equivalent motor. I would build one with specs and get price for customer.
- Working with sales, product management, and vendor partners to secure special pricing agreements.
- Utilizing CRM, Oracle and Otitis to process quotes and get accurate information.
- Collaborated with engineering teams on product development initiatives.
- Reviewed documents for accuracy prior to submission or publication.
Manager/Relocation Specialist/Sales Representative
JL Moving LLC
Cudahy
08.2014 - Current
- Responded to questions from customers after presenting key details about company's products and services.
- Worked jointly with team members to assist with closing of leads.
- Taught tried and true selling techniques and promoted cross-selling of additional offerings to sales team.
- Making and answering phones
- Payroll
- Schedules for local crews
- Working with dispatch on scheduling long-distance moves.
- Collecting payments and running credit cards
- Collaborated with management to implement marketing initiatives to increase sales
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Maintained professional network of potential clients and business opportunities.
- Interview & Complete the hiring process.
- Provided customer service by answering questions about the move process.
- Negotiated contracts with vendors for relocation services.
- Assisted clients in understanding the requirements related to their relocation needs.
- Analyzed data from past relocation projects to identify areas of improvement in our services.
- Advised clients on ways to reduce costs associated with their move, such as moving materials and transportation options.
- Maintained accurate records of all activities related to each client's relocation project.
Billing Specialist
Grand Rapids Ear, Nose and Thoat
Wyoming
03.2011 - 08.2014
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
- Processed and sent invoices, adjustments and credit memos to customers.
- Managed numerous client accounts to track and collect money owed.
- Submitted claims to insurance companies.
- Monitored past due accounts and pursued collections on outstanding invoices.
Appointment Coordinator Float
Marshfield Clinic -Wausau/Weston Wi
Weston
05.2004 - 03.2011
- Answered patients calls and transferred to correct medical staff.
- Confirmed with customers about appointments and rescheduled missed appointments.
- Scheduled appointments for customers in person or by telephone.
- Sent appointment reminder cards for following week's schedule.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Called no shows and cancellations to reschedule.
- Floated around the clinic to 10 different departments
Claims Specialist
Humana Insurance Company
De Pere
10.2001 - 12.2003
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Documented specific claims by completing and recording forms, reports and logs.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
Filing Assistant
Clabough & Associates Insurance
Wittenberg
01.1999 - 10.2001
- Reviewed files to check for complete and accurate information.
- Pulled files for staff, management and third-party requests.
- Scanned and filed forms, reports, correspondence and receipts.
- Answered phones
- Data Entry
Education
Associate of Applied Science - Health Care Business Services
Northcentral Technical College
Wausau, WI02-2005
Certificate In Supervisory Management - Business Management
Northeast Wisconsin Technical College
Green Bay, WI02-2005
Certificate In Leadership Development - Business Administration
Northeast Wisconsin Technical College
Green Bay, WI01-2002
High School Diploma -
Bowler High School
Bowler, WI06-1999
Skills
- Marketing Strategies
- Interpersonal and Writing Communication
- Sales Team Management
- Customer Follow-Up
- Relationship Building
- Resolution-Oriented
- Account Management
- HR and Payroll
- Superb Time Management
- Analytical Problem Solver
- Goal Setting
- Excellent Communication Skills
- Staff Management
- Multi-Line Phone Systems
- Customer Service
- Insurance Processing
- Computer Skills
- Organizational Development
- Relationship Management
- Price quoting
Timeline
Quoting Specialist
WEG-Marathon Electric
09.2025 - Current
Manager/Relocation Specialist/Sales Representative
JL Moving LLC
08.2014 - Current
Billing Specialist
Grand Rapids Ear, Nose and Thoat
03.2011 - 08.2014
Appointment Coordinator Float
Marshfield Clinic -Wausau/Weston Wi
05.2004 - 03.2011
Claims Specialist
Humana Insurance Company
10.2001 - 12.2003
Filing Assistant
Clabough & Associates Insurance
01.1999 - 10.2001
Associate of Applied Science - Health Care Business Services
Northcentral Technical College
Certificate In Supervisory Management - Business Management
Northeast Wisconsin Technical College
Certificate In Leadership Development - Business Administration
Northeast Wisconsin Technical College
High School Diploma -
Bowler High School