A creative regional leader and critical thinker adept at solving complex problems with innovative strategies. Committed to strong work ethics emphasizing people, creativity, innovation, quality, and service.
Overview
11
years of professional experience
Work History
Forever 21
Field Visual Operations Manager
10.2020 - Current
Job overview
Lead and develop corporate visual standards and directives in collaboration with F21 HQ leadership teams. Translate the brand vision into actionable store layouts to ensure a consistent seasonal experience across the fleet of stores.
Work with regional and district visual leadership teams to deploy and implement corporate directives. Conduct site visits and workshops to train and empower teams, helping them customize presentations for different store layouts and customer bases to boost revenue.
Project Elevate: Led a global initiative across multiple stores to enhance the customer experience through redesigned layouts and product placement. Improved KPIs, attracted new customer segments, and elevated team standards. Curated product assortments to meet customer needs and provide a superior shopping experience.
Collaborate with cross-functional teams to identify and capture opportunities in presentation, product allocation, marketing, and trend feedback.
Forever 21
District Manager of Visual Operations
04.2016 - 05.2020
Job overview
Developed and executed plans to revamp flagship stores to embody the F21 brand, showcase the highest standards of presentation and service, and increase profitability. Sourced and nurtured talent, reconfigured fixture layouts, and adjusted store capacities and product allocation resulting in an enhanced customer experience.
Partnered with District Sales Managers to equip store teams with tools for creative business approaches, optimizing fixture layouts, product placement, and allocation to enhance the customer experience and drive positive KPI trends.
Built strong partnerships with HQ and district teams to streamline communication throughout the organization. Leveraged these partnerships to add value and drive broader change by presenting learnings and obstacles with proposed solutions for alignment and action.
Restoration Hardware | RH
Associate Gallery Leader
09.2013 - 03.2015
Job overview
Led a 20 million dollar gallery to achieve top line results by delivering first-class service by creating a luxury experience both internally and externally thru exceptional gallery presentation, motivational leadership, and innovative thinking
Provided support to remove obstacles and inspire teams to outperform company expectations to continuously drive results through team engagement, empowerment and accountability.
Built and maintained relationships with the gallery team, market peers, and VP to ensure gallery presentation was impeccably maintained in design.