Renee Marshall
Baltimore
Summary
Self-motivated individual with expertise in developing tailored wellness plans and facilitating recovery strategies. Known for fostering client engagement through effective communication and implementing feedback mechanisms to improve program outcomes.
Overview
17
17
years of professional experience
Work History
ADT
DreamWorks Health and Wellness
Baltimore, MD
07.2024 - 02.2026
- Assisted in developing wellness programs tailored to client needs.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Educated clients on nutritional choices and lifestyle modifications.
- Coordinated workshops that promoted community engagement in wellness activities.
- Implemented feedback mechanisms to improve program effectiveness.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Recovery Coach
Chrysalis House, Inc.
Baltimore, MD
06.2023 - 10.2024
- Facilitated recovery plans tailored to individual needs, promoting personal growth and accountability.
- Provided emotional support and guidance during group sessions, fostering a safe environment for open dialogue.
- Collaborated with multidisciplinary teams to coordinate comprehensive care and resource access for clients.
- Monitored client progress through regular assessments, ensuring adherence to treatment goals and objectives.
- Educated clients about coping strategies and life skills, enhancing their resilience in recovery journeys.
- Developed and implemented workshops focused on relapse prevention techniques and healthy lifestyle choices.
- Mentored new recovery coaches, sharing best practices and enhancing team performance through collaboration.
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Fostered a supportive environment for group therapy sessions, encouraging open communication and mutual respect among participants.
- Utilized motivational interviewing techniques to help clients identify barriers to recovery and develop strategies for overcoming them.
- Enhanced client engagement in recovery programs by providing compassionate support and guidance.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Maintained client confidentiality and adhered to HIPAA guidelines.
Administrator
Everything Must Change
Philadelphia, PA
05.2018 - 07.2020
- Streamlined administrative processes, enhancing operational efficiency across departments.
- Coordinated scheduling and logistics for meetings, ensuring optimal resource allocation.
- Managed document control systems, improving data retrieval and compliance accuracy.
- Trained new staff on administrative protocols, fostering a collaborative work environment.
- Developed and implemented office procedures that increased productivity by reducing redundancies.
- Led cross-functional projects to enhance communication between teams and stakeholders.
- Analyzed workflow processes, identifying areas for improvement that reduced turnaround times.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Developed effective improvement plans in alignment with goals and specifications.
Residential Advisor
Men and Women for Human Excellence
Philadelphia, PA
07.2009 - 12.2016
- Fostered positive living environment through conflict resolution and community engagement initiatives.
- Developed and implemented resident support programs enhancing personal growth and development.
- Facilitated workshops on life skills, promoting self-sufficiency among residents.
- Mentored new residential advisors, ensuring adherence to policies and procedures.
- Optimized communication channels between residents and administration, enhancing transparency and trust.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Provided supervision for cafeteria, laundry and special activities of facility.
- Conducted regular safety inspections to ensure compliance with housing policies and regulations.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
- Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Evaluated and refined residential programming, ensuring relevance and effectiveness for the resident population.
- Assisted with move-in and move-out processes, streamlining the transition for new and departing residents.
- Established open lines of communication with residents through regular office hours and informal checkins.
- Cultivated a sense of belonging among residents by fostering meaningful connections between individuals from diverse backgrounds.
- Solved grievances and complaints by collaborating with residents.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Promoted positive relations between residents and staff.
- Enforced policies and safety standards through building and room rounds.
- Collaborated with residential team to maximize effective and efficient operations.
Education
Associate of Applied Science - Behavioral Health Counseling
CCBC, Dundalk
Baltimore, MD05-2027
ADT - Alcohol And Drug Counseling
CCBC, Dundalk
Baltimore County05-2025
High School Diploma -
Gannondale School For Girls
Erie, PA06-1984
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Timeline
ADT
DreamWorks Health and Wellness
07.2024 - 02.2026
Recovery Coach
Chrysalis House, Inc.
06.2023 - 10.2024
Administrator
Everything Must Change
05.2018 - 07.2020
Residential Advisor
Men and Women for Human Excellence
07.2009 - 12.2016
Associate of Applied Science - Behavioral Health Counseling
CCBC, Dundalk
ADT - Alcohol And Drug Counseling
CCBC, Dundalk
High School Diploma -
Gannondale School For Girls