Renee Michaud
West Suffield
Summary
MBA graduate with experience in operations, administration, and project management across higher education, corporate, healthcare and client-facing roles. Skilled in managing budgets, supervising staff, and streamlining workflows to improve efficiency. Adept at coordinating complex projects, problem-solving, and supporting organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server & Bartender Trainee
The Bears Den, Farley's Pub, & Plan B
01.2025 - Current
- Trained in drink preparation, and bar operations in a fast-paced environment.
- Maintained in-depth knowledge of menu items, daily specials, and allergen information to assist guests with their selections.
- Handled customer complaints with professionalism, ensuring high levels of guest satisfaction
- Maintained cleanliness and organization of dining area, including resetting tables and stocking supplies
- Adhered to health and safety regulations and company policies to ensure a clean and safe environment
Building Substitute Teacher (Grades 3-5)
Enfield Public Schools
10.2024 - 06.2025
- Adapted quickly to diverse environments, managing classrooms and maintaining productivity.
- Communicated effectively with students, staff, and administrators to ensure continuity in daily operations.
Marketing & Operations Associate
Encompass Group, LLC
05.2023 - 10.2024
- Designed and executed marketing strategies to expand client engagement and organizational reach.
- Coordinated logistics for conferences and events, ensuring seamless execution and resource alignment.
- Conducted research and prepared reports to support leadership in strategic planning.
- Utilized Microsoft Office, Canva, and Constant Contact to streamline communications and project deliverables.
Administrative Assistant, Graduate Physical Therapy
American International College
05.2022 - 12.2023
- Oversaw daily operations for the Graduate Physical Therapy program, supporting leadership in organizational planning and decision-making.
- Managed departmental budgets, tracked expenditures, and generated reports to ensure financial accuracy.
- Supervised and scheduled work-study staff, improving team efficiency and accountability.
- Coordinated large-scale projects and events, including Research Day, Orientations, and clinical training sessions.
- Implemented continuity planning efforts after a major facility loss, maintaining operations under challenging conditions.
- School of Health Sciences
Education
MBA -
American International College
Springfield, MA05-2024
Bachelor of Science - Health Sciences
Westfield State University
Westfield, MA08-2022
Skills
- Operations Management & Administration
- Budget & Financial Oversight
- Staff Supervision & Scheduling
- Project & Event Coordination
- Process Improvement & Workflow Optimization
- Microsoft Office Suite
- Constant Contact
- Strategic Planning & Problem-Solving
- Communication
- Leadership
- Team Development
Certification
- Life Insurance Producer License - CT, NPN: 20793135
- BLS HealthCare Provider, 03/27
- CARES Dementia Safety Topics, 6 hr
- CARES Dementia 5-Step Method, 4 hr
- TIPS: On-Premise Alcohol Server Training, 06/28
- Johns Hopkins University: Medical Office Manager Professional Certificate, Healthcare Delivery for Medical Practice Managers, Quality and Safety in Ambulatory Healthcare Management, Human Resources Management Essentials, Revenue Cycle Improvement Plan, Data and Electronic Health Records
Timeline
Server & Bartender Trainee
The Bears Den, Farley's Pub, & Plan B
01.2025 - Current
Building Substitute Teacher (Grades 3-5)
Enfield Public Schools
10.2024 - 06.2025
Marketing & Operations Associate
Encompass Group, LLC
05.2023 - 10.2024
Administrative Assistant, Graduate Physical Therapy
American International College
05.2022 - 12.2023
MBA -
American International College
Bachelor of Science - Health Sciences
Westfield State University