Summary
Overview
Work History
Education
Skills
Timeline
Manager

Renee Morrison

Manager
Henderson,NV

Summary

Customer-centered Bell Captain offering 23 years of experience interacting with sophisticated clientele. Great at prioritizing tasks and resolving issues with calm demeanor and timely solutions. Effective communicator with proven history of tact, diplomacy and professionalism.

Overview

23
23
years of professional experience
3
3
years of post-secondary education

Work History

Bell Captain

Caesars Entertainment
Las Vegas, NV
12.2006 - Current
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased customer satisfaction by resolving issues.
  • Collaborated with team members to achieve target results.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Developed and maintained courteous and effective working relationships.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Actively listened to customers' requests, confirming full understanding before addressing concerns

Bell Starter

Caesars Entertainment
Las Vegas, NV
04.1999 - 12.2006
  • Developed team communications and information for meetings.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Delivered services to customer locations within specific timeframes.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.
  • Increased customer satisfaction by resolving issues.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Collaborated with team members to achieve target results.

Education

Medical Billing And Coding

Northwest Career College
Las Vegas, NV
06.2022 - 02.2023

Associate of Applied Science - Business Management

College of Southern Nevada
Las Vegas, NV
09.2014 - 05.2017

Skills

Safety policies and procedures

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Timeline

Medical Billing And Coding

Northwest Career College
06.2022 - 02.2023

Associate of Applied Science - Business Management

College of Southern Nevada
09.2014 - 05.2017

Bell Captain

Caesars Entertainment
12.2006 - Current

Bell Starter

Caesars Entertainment
04.1999 - 12.2006

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