Renee Norris
Kansas City Metropolitan Area,KS
Summary
A seasoned professional with over 20 years of experience in management, customer service, and clerical roles, including close collaboration with Human Resources. After a rewarding tenure at a local medical center, I am eager to bring my expertise to a company that values and appreciates my contributions.
Overview
24
24
years of professional experience
Work History
Advocate4Me Rep Govt. Operations
United Health Care
2023.09 - Current
- Engage in direct phone-based interactions to address complex member needs and provide answers regarding services that may help close care gaps for members and their families.
- Works effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Manager
Advantage Solutions
2022.05 - 2023.09
- Directed and managed daily operations, encompassing recruitment, staff evaluations, training and development, payroll, and budget management. Supervised a team of 3 supervisors and 43 staff members.
Service Manager
Hy-Vee
2022.01 - 2022.05
- Managed all aspects of front-end store operations and personnel. Held accountability for all cash handling, including safe management, BRINKS pick-ups and drop-offs, and processing payouts or loans. Oversaw all store departments and staff. Conducted team coaching sessions, managed scheduling, addressed HR issues, and represented the store at community events.
- Oversaw daily and seasonal ordering for the department. Managed budgets, created schedules for department employees, and designed store merchandising layouts.
Gifts Shop Manager
Olathe Health System
2001.02 - 2021.04
- Oversaw purchasing, merchandise display, and financial management for the gift shop. Conducted general accounting for profit and loss, maintaining accurate records. Managed hourly employees and a large team of hospital volunteers. Handled payroll duties, training, performance appraisals, and coordinated scheduling.
Guest Services Manager
Olathe Health System
2001.02 - 2021.04
- Supervised over 20 employees across the communications department, guest services, front desk, and gift shops. Trained staff on hospital phone systems and protocols, conducted annual performance reviews and coaching, and implemented team-building exercises to foster a healthy work culture in a high-stress environment. Managed payroll systems to track employee hours and ensure 24/7 coverage for Guest Services. During my 20+ year tenure at Olathe Medical Center, I also served as a Human Resources assistant, handling clerical and data entry tasks. I actively participated in employee appreciation activities and valued my business partnership with the team.
Community Outreach Coordinator
Olathe Health System
2001.01 - 2021.04
- Supported strategic marketing initiatives for Olathe Health System, fostering positive relationships with the community, physicians, and campus staff. Managed daily department operations, including recruitment, staff evaluations and development, payroll, budget management, and event planning. Served as the community liaison, ensuring all hospital and community events were centered around compassionate patient care.
Education
Some College (No Degree) -
NEO A&M College
Miami, OKSkills
- Budget management
- Clerical
- Event management
- Human resources
- Leadership
- Payroll processing
- Performance analysis
- Staff training
- Customer relations
- Cross-functional team development
- Performance improvement
- Business development
- Excellent communication
- Multitasking
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Time management
- Problem-solving
- Relationship building
- Reliability
- Team leadership
- Adaptability and flexibility
- Self motivation
- Interpersonal skills
- Professionalism
- Inventory management
Timeline
Advocate4Me Rep Govt. Operations
United Health Care
2023.09 - Current
Manager
Advantage Solutions
2022.05 - 2023.09
Service Manager
Hy-Vee
2022.01 - 2022.05
Gifts Shop Manager
Olathe Health System
2001.02 - 2021.04
Guest Services Manager
Olathe Health System
2001.02 - 2021.04
Community Outreach Coordinator
Olathe Health System
2001.01 - 2021.04
Some College (No Degree) -
NEO A&M College