Renee N. Zaragoza
Brockport,NY
Summary
Enthusiastic about contributing to the Brockport School District, always prepared to support colleagues with job tasks. Knack for multitasking and working efficiently under pressure, adept at handling various duties and assignments. Recognized for strong work ethic and dependability, possesses excellent interpersonal skills. Highly proficient in computer and technical skills, ensuring seamless navigation of digital platforms.
Overview
17
17
years of professional experience
Work History
Babysitter
Ashley Becker
09.2024 - 02.2025
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
Volunteer
Sweden Clarkson Rec Center
06.2024 - 08.2024
- Substitute/ assistant coach for summer soccer program
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Payment Services Specialist
Paychex, Inc.
03.2008 - 05.2020
- Provided second level support to field personnel, internal partners and financial institutions relating to Direct deposit and payroll elated issues
- Coordinated an improved client experience related to Skylight Paycard and achieve a 10% reduction in time to implement
- Helped rollout and achieve the $1.932 million revenue goal for a brand-new product offering
- Initiated solutions and alternatives to alleviate potential high impact processing issues for bank Wire and ACH related products
- Enhanced customer satisfaction by efficiently processing payment transactions and resolving issues.
Education
Bachelor of Science - Dual Major in English and History
State University of New York College At Brockport
Brockport, NY05.2007
Skills
- Critical Thinking
- Patience and empathy
- Problem-solving
- Organizational Skills
- Attention to Detail
- Reliability
- School-age children experience
- Salesforce
- Oracle Systems, Microsoft systems
Languages
Spanish
Limited Working
Timeline
Babysitter
Ashley Becker
09.2024 - 02.2025
Volunteer
Sweden Clarkson Rec Center
06.2024 - 08.2024
Payment Services Specialist
Paychex, Inc.
03.2008 - 05.2020
Bachelor of Science - Dual Major in English and History
State University of New York College At Brockport
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