Motivated customer service and sales professional with 2 years of experience as Ticket Agent. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Strong team player and communicator recognized for going above and beyond established service expectations at every opportunity. Friendly, very organized and hard working with strong skills in multitasking abilities.
Hi, I’m
Renee Ogiste
Shirley,United States
Summary
Overview
24
years of professional experience
Work History
Delta Airlines JFKQueens, New York
Customer Service Agent
07.2022 - Current
Job overview
- Greeting and welcoming passengers.
- Checking all documentation, tickets and passports carefully and accurately.
- Operating within strict safety guidelines and airport operating procedures.
- Issuing boarding cards, passes and luggage labels.
- Asking appropriate security questions to ensure the safety of the flight at all times.
- Processing passengers at the airline boarding gate.
- Advising and guiding passengers and also answering questions.
- Applying airline and airport regulations in respect of safety and operational competence.
- Taking credit card payments for over-weight luaggage.
- Working alongside other members of the airline team to provide excellent service
St. Clare’s R.c ChurchQueens, New York
Creative Director/Liturgical Musician
01.2015 - Current
Job overview
- • Educate children and teenagers on how to play steelpan that allow them to perform at religious and cultural events in the community• Identify children learning techniques and discuss concerns with parents to help children advance in music education• Assist, plan and perform for Easter and Christmas concerts with some contributions donated to the parish’s youth ministry for spiritual advancement of youths in the community• Provided music and steelpan workshops via zoom during the COVID-19 pandemic to keep children and youths engage in learning
St. Matthew’s R.c ChurchBrooklyn, New York
Founder/ Owner of Renaissance Steel Chamber Ensemb
07.2008 - 10.2015
Job overview
- 2006-2015• Taught children on how to play steelpan instrument at Medgar Evers College and Columbia University Summer Steel Pan Programs• Travelled to Ghana and educated 150 children and adults on how to play steelpan that resulted in their performances at weekly masses, school assemblies• Served as a steelpan soloist for weekly services and concerts at various churches.• Trained a team in the community on how to play the steelpan instrument and established Renaissance Steelpan ensemble that performed at various cultural community events.
Dr Chrishana Lloyd & Dr Lance FreemanNew York, New York
Personal Care Aide
06.2008 - 09.2012
Job overview
- • Provided physical and emotional support for child diagnosed with a mental and physical health disorder• Assisted child with homework assignments to enhance child academic performance.• Established creative techniques to engage child with limited emotional stability and physical mobility• Followed all instructions in child healthcare plan with regards to meal preparation and medication management for the wellbeing of child• Collaborated social engagements with other parents and children in the community settings for child’s social and emotional development.
Travel Options Tours And TravelPort Of Spain, Trinidad And Tobago
Travel Agent
01.2001 - 09.2002
Job overview
- • Coordinated reservations and ticketing operations to ensure that client’s satisfaction was met• Assisted with bookkeeping and accounting, and daily office operations• Answered inquiries made to travel agency and airline.
Education
Brooklyn College of The City University of New YorkBrooklyn, NY
Bachelor of Science from Speech-Language Pathology And Audiology
05-2020
University Overview
- Minor in:
Children and Youth Studies.
Borough of Manhattan Community College of The City University of New YorkNew York, NY
Associate of Arts from Music Education
05-2017
University Overview
Skills
Child Psychology Continuing Education, University of the West Indies, Trinidad WI, 2000
Basic and Level 1 Sign Language, The Cascade School for the DEAF, Trinidad WI, 1999
Computer Applications, Eastern Community College, Trinidad WI, 1998
Computer:
Proficient in Microsoft Word, Excel & PowerPoint, Zoom, Outlook, OLE (Object Linking and Embedding)
Timeline
Customer Service Agent
Delta Airlines JFK
07.2022 - Current
Creative Director/Liturgical Musician
St. Clare’s R.c Church
01.2015 - Current
Founder/ Owner of Renaissance Steel Chamber Ensemb
St. Matthew’s R.c Church
07.2008 - 10.2015
Personal Care Aide
Dr Chrishana Lloyd & Dr Lance Freeman
06.2008 - 09.2012
Travel Agent
Travel Options Tours And Travel
01.2001 - 09.2002
Brooklyn College of The City University of New York
Bachelor of Science from Speech-Language Pathology And Audiology
Borough of Manhattan Community College of The City University of New York
Associate of Arts from Music Education
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