Summary
Overview
Work History
Education
Skills
Timeline
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Renee Panico

Poughkeepsie,NY

Summary

Accomplished Branch Manager with a proven track record at Smokes for Less, enhancing customer satisfaction and streamlining branch operations. Skilled in branch operations management and exceptional customer service, demonstrated through significant improvements in service quality and efficiency. Expertise in customer relationships and excellent time management, contributing to surpassing key performance indicators.

Overview

24
24
years of professional experience

Work History

Branch Manager

Smokes for Less
09.2021 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Dental Assistant

Southern Dutchess Dental
08.2010 - 04.2016
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Delivered presentations to patients related to various dental treatments.
  • Assisted with dental procedures,root canals, crown,fillings,implants and dentures.
  • Constructed dental devices in laboratory such as bleaching tray , night guards and temporary crowns.

Orthodontic Assistant

Fine Orthodontics
01.2001 - 12.2010
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.

Education

Bachelor of Science - Liberal Studies

SUNY Purchase
Purchase, NY
05.2007

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills

Timeline

Branch Manager

Smokes for Less
09.2021 - Current

Dental Assistant

Southern Dutchess Dental
08.2010 - 04.2016

Orthodontic Assistant

Fine Orthodontics
01.2001 - 12.2010

Bachelor of Science - Liberal Studies

SUNY Purchase

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Renee Panico