Renee Parkes
Titusville,FL
Summary
Hardworking professional with desire to take on new challenges in relation to customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Spirit Airlines
12.2019 - Current
- Took measures during unusual conditions to maximize safety of customers and crew.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Directed junior team members in proper duties and company regulations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Emergency Medical Technician
Orlando Regional Medical Center
Orlando, FL
01.2017 - 07.2019
- Trained new hires by offering insight into job duties and assessing shift performance.
- Documented patient condition and treatment to facilitate plan of care.
- Demonstrated dedication to providing quality care through continued training and education.
- Managed unit customer service and administration tasks to streamline workflow.
- Prepared reports, invoices, letters, and medical records using Microsoft Office and other software.
- Adhered to HIPAA and PHI requirements to safeguard patient confidentiality.
- Maintained calm during emergency situations in high-stressed environment and obtained pertinent information with composed approach.
- Understood and followed oral and written directions.
Certified Nursing Assistant
Parrish Medical Center
Titusville, FL
02.2014 - 01.2017
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center confidentiality, policies, and procedures.
- Built and maintained client relationships through quality, personalized interactions.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Received, sent and edited emails through Microsoft Outlook.
Education
Associate of Arts -
Eastern Florida State College
01.2019
State of Florida Paramedic -
Daytona State College
01.2017
National Emergency Medical Technician -
Eastern Florida State College
01.2015
Current Active Certifications: CPR/BLS, ACLS -
Skills
- Emergency Situations Management
- Verbal and Written Communication
- Sales and Marketing
- Data Entry
- Team Leadership
- Time Management
- Quality Assurance
- Microsoft Office
- Medical Terminology Specialist
Timeline
Flight Attendant
Spirit Airlines
12.2019 - Current
Emergency Medical Technician
Orlando Regional Medical Center
01.2017 - 07.2019
Certified Nursing Assistant
Parrish Medical Center
02.2014 - 01.2017
Associate of Arts -
Eastern Florida State College
State of Florida Paramedic -
Daytona State College
National Emergency Medical Technician -
Eastern Florida State College