Renee Potter
Durham,NC
Summary
Experienced Stroke Program Manager specializing in operational management, quality assurance, and team coordination within Joint Commission and DNV Comprehensive Stroke Centers. Proficient in analyzing performance metrics and fostering multidisciplinary collaboration to optimize stroke care and maintain compliance with national standards. Managed stroke patient care from pre-hospital coordination to discharge, while providing access to community resources.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Stroke Reviewer - Intermittent
Joint Commission
Chicago, IL
03.2024 - Current
- Evaluated healthcare organizations' adherence to stroke quality standards, ensuring alignment with best practices.
- Conducted site visits to assess and enhance organizational practices and performance metrics.
- Analyzed survey data to identify areas for operational improvement.
- Documented review processes, capturing notes, observations, analyses, and actionable recommendations.
Program Manager - JC Comprehensive Stroke Center
UNC Hospitals at Chapel Hill
Chapel Hill, NC
10.2022 - Current
- Managed all operational aspects of the Stroke Program, including the annual budget and evaluation, while coordinating with departments involved in stroke patient care.
- Multidisciplinary Coordination: Acts as a key liaison between emergency medical services (EMS), nursing staff, physicians, administration, and rehabilitation teams. Coordinates internal stroke quality assurance meetings and patient rounds. Collaborated with emergency services to streamline stroke response protocols.
- Collected, abstracted, and analyzed clinical data and performance metrics to monitor stroke code times and patient outcomes, identifying care gaps and implementing targeted action plans.
- Clinical Protocol Development: Assists in designing, assessing, and updating stroke care pathways, standard order sets, and treatment guidelines.
- Prepared the facility for national certifications and accreditations, including Comprehensive Stroke Center status, by aligning with current guidelines.
- Coordinated multidisciplinary teams for patient care and treatment plans.
- Facilitated community outreach initiatives to raise stroke awareness and prevention.
Stroke Program Manager - DNV
PeaceHealth Sacred Heart Medical Center at Riverbend
Springfield, OR
10.2019 - 09.2022
- Managed all operational aspects of the Stroke Program, including the annual budget and evaluation, while coordinating with departments involved in stroke patient care.
- Multidisciplinary Coordination: Acts as a key liaison between emergency medical services (EMS), nursing staff, physicians, administration, and rehabilitation teams. Coordinates internal stroke quality assurance meetings and patient rounds. Collaborated with emergency services to streamline stroke response protocols.
- Collected, abstracted, and analyzed clinical data and performance metrics to monitor stroke code times and patient outcomes, identifying care gaps and implementing targeted action plans.
- Clinical Protocol Development: Assists in designing, assessing, and updating stroke care pathways, standard order sets, and treatment guidelines.
- Prepared the facility for national certifications and accreditations, including Comprehensive Stroke Center status, by aligning with current guidelines.
- Coordinated multidisciplinary teams for patient care and treatment plans.
- Facilitated community outreach initiatives to raise stroke awareness and prevention.
Stroke Coordinator
JPS Health Network
Fort Worth, TX
01.2017 - 09.2019
- Analyzed stroke data to improve treatment protocols and outcomes.
- Developed and implemented stroke education programs for healthcare staff and patients.
- Collaborated with emergency services to streamline stroke response protocols.
- Managed patient follow-up processes to ensure continuity of care.
- Created a system for tracking outcomes of stroke patients in order to identify areas for improvement.
Education
MBA - Healthcare Administration
University of Texas
TylerBachelor of Science - Nursing
Midwestern State University
Wichita Falls, TXSkills
- Stroke quality assessment & Performance monitoring
- Regulatory compliance
- Clinical research analysis
- Service line Development
- Project management
- Team leadership
Certification
- RN - North Carolina
- SCRN
- CPHQ
- AHACP - Tele Stroke
- LEAN Sigma Six Blue Belt
Timeline
Stroke Reviewer - Intermittent
Joint Commission
03.2024 - Current
Program Manager - JC Comprehensive Stroke Center
UNC Hospitals at Chapel Hill
10.2022 - Current
Stroke Program Manager - DNV
PeaceHealth Sacred Heart Medical Center at Riverbend
10.2019 - 09.2022
Stroke Coordinator
JPS Health Network
01.2017 - 09.2019
MBA - Healthcare Administration
University of Texas
Bachelor of Science - Nursing
Midwestern State University