Summary
Overview
Work History
Education
Skills
Timeline
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Renee Qualls

Fort Worth,TX

Summary

Dependable team oriented individual with over 15 years of research, review, quality assurance, customer service and data entry experience. Who can handle various tasks that include problem solving, communication, and clerical skills. Eagerly ready to accept new challenges and utilize my skills in a professional capacity.

Overview

23
23
years of professional experience

Work History

Testing Associate (Cell Phone)

Communications Test Design Inc. (CTDI)
11.2023 - 05.2024
  • Performed a variety of methods of test by running cell phones through a testing machine
  • Paying excellent attention to detail
  • Communicating and working closely with the Engineering team to report multiple failures, and performance of testing equipment
  • Demonstrating problem-solving and critical thinking skills as well as work independently with minimal supervision.

Warehouse Associate

Indeed Flex Staffing Agency
05.2022 - 11.2023
  • Various contract positions
  • Worked in the print room at a company called BSN Sports, was responsible for running the print machine that makes logos for business clients. Experience as a 2nd shift as a Team Lead Material Handler at a company call, where I was responsible for managing a group of people on my machine line where we sort and scan packages to their correct locations, placed them on pallets, wrapped them and then place them at the correct location dock doors to be be shipped out
  • Assisted in training new employees, and sent out a report via email at the end of the night to management.

Customer Service Representative

Dialog Direct
08.2017 - 08.2022
  • Responsible for taking inbound calls assisting customers by answering questions about their product and or services, giving updates as well as updating the system.

Warehouse Associate/Delivery Driver

Amazon.com
11.2019 - 03.2021
  • Pack orders in a timely manner, help out in any other departments that may need help in the warehouse
  • Became a delivery driver where I delivered packages to customers in a timely manner to complete my assigned route.

Security Guard

Thomas Protection Group
08.2017 - 11.2019
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Data Entry Processor

State Farm
02.2017 - 08.2017
  • Responsible for updating customer's written request via email to change from one agent to another in a timely production base manner.

Assembly/Process Lead

Ruskin Rooftop Systems
06.2015 - 02.2017
  • Responsible for assembling parts on an assembly line in a timely manner when needed
  • Asked to keep up with the production of the line such as how many jobs are completed a day and the times when completed
  • Assigned to do Line & Process lead duties such as locate assigned work, get it prepared by signing out paperwork and making sure all the serial numbers match the labels, making sure everything is there to start & complete specific jobs for the line workers.

Various Positions

TX
08.2011 - 06.2015
  • Worked various contract assignments in various positions such as Mail Sorter, Receiving Clerk, Housekeeper, Invoice Clerk, Manufacturing Associate, Mail Extractor, Returns Processing Clerk, Data Entry Clerk, Cashier & General Warehouse work while completing college for an Associate's Degree in Business Administration
  • As well as pursued a Certification program in Fashion Retail & Management in which however, I did not complete.

Tax Examining Clerk

Internal Revenue Service
03.2001 - 07.2011
  • Responsible for opening, sorting and processing sensitive and confidential mailed in tax documents by entering tax payers data into the system
  • Accessed various work related computer applications and screens from the government software to complete my task
  • Researched and applied knowledge to complete caseloads by entering the data into the system
  • Performed quality review on employees, researched selected files and documented research findings
  • Answered inbound calls for customers and assisted them with their account information, along with providing them with exceptional customer service and provided up-to-date information.

Education

Certificate - Fashion Retail & Management

Art Institute of Dallas
Dallas, TX
12.2014

BBA - Business Administration And Management

American Inter-Continental University
Hoffman Estates, IL
05.2014

Skills

  • Excel
  • Copiers and Scanners
  • WordPerfect
  • Tax Experience (10 years)
  • 35 WPM (10 years)
  • FAX Machines
  • PowerPoint
  • Email
  • TYPING (10 years)
  • Quality Assurance (5 years)
  • Clerical Experience

Timeline

Testing Associate (Cell Phone)

Communications Test Design Inc. (CTDI)
11.2023 - 05.2024

Warehouse Associate

Indeed Flex Staffing Agency
05.2022 - 11.2023

Warehouse Associate/Delivery Driver

Amazon.com
11.2019 - 03.2021

Security Guard

Thomas Protection Group
08.2017 - 11.2019

Customer Service Representative

Dialog Direct
08.2017 - 08.2022

Data Entry Processor

State Farm
02.2017 - 08.2017

Assembly/Process Lead

Ruskin Rooftop Systems
06.2015 - 02.2017

Various Positions

TX
08.2011 - 06.2015

Tax Examining Clerk

Internal Revenue Service
03.2001 - 07.2011

Certificate - Fashion Retail & Management

Art Institute of Dallas

BBA - Business Administration And Management

American Inter-Continental University

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Renee Qualls