Renee Ramos
Santa Fe,NM
Summary
Self motivated, dependable service professional and customer service representative with multiple years of experience in different areas always striving for the best possible outcomes. Ready to gain more knowledge as well as take on new opportunities and challenges
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
La Choza
Santa Fe, NM
09.2023 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Followed health safety guidelines when preparing and serving food products.
Barista
Cafe Fina
Santa Fe, NM
03.2021 - 01.2024
- Maintaining cafe preforming close outs, cash deposits from day, as well as tip out for fellow employees, insuring correctness
- Provided training to new employees instructing daily job tasks providing specific demonstration on customer service, problem solving, in addition to cleanliness
- Took coffee, food and other beverage orders as well as prepared multiple espresso drinks for a high volume of customers quickly and effectively
- Maintaining high standards of customer service during fast-paced operations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, industry standards.
Assistant Culinary Manager
Youthworks
Santa Fe, New Mexico
03.2019 - 03.2021
- Supervise and manage the work processes and procedures of team members
- Assists with development of menus, recipes, cooking procedures and food presentation
- Worked with Youthworks Cafe at El Rancho De Las Golondrinas providing excellent customer service working all festivals such as the 26th annual Santa Fe Wine festival, and The Santa Fe Renaissance Fair. Worked in back and front of the house preparing food items, providing excellent customer service and insuring all orders were done correctly and sufficiently
- Managing inventory so that all necessary product is stocked for service
- Prepping large amounts of food for other events and large functions such as weddings, events at the Convention Center. Important fundraisers such as the Rising Stars at the governors mansion, along with other high profile events
- Preparing over 900 meals for our Public Schools after school programs assuring CACFP guidelines
- Ensures all team members are following CDC guidelines during pandemic
Shift Lead
Subway
Albuquerque, NM
09.2018 - 01.2019
- Reporting in safe log, and completing balancing the cash drawer
- Completed efficient store opening and closing procedures to maintain preparedness for all needs
- Trained new incoming staff to apply attention to detail and commitment to quality
- Delivered superior customer service focused on quality and meeting customer service needs quickly and efficiently
Education
Santa Fe High School
Santa Fe, NM05-2020
Skills
- Performance Management
- Complex Problem-Solving
- Quick to embrace challenge and changes in priority providing high levels of accuracy
- Client relationship building
- Committed to promoting understanding and achieving goals through effective communication
- Health & Safety Management
Certification
- ServSafe Alcohol Server License
- ServSafe Food Handler Certificate
References
References available upon request.
Timeline
Server
La Choza
09.2023 - Current
Barista
Cafe Fina
03.2021 - 01.2024
Assistant Culinary Manager
Youthworks
03.2019 - 03.2021
Shift Lead
Subway
09.2018 - 01.2019
Santa Fe High School
- ServSafe Alcohol Server License
- ServSafe Food Handler Certificate
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