Renee Rizzo
Huntington,NY
Summary
Diligent worker with proven history in service desk support. Skilled in troubleshooting technical issues and providing efficient solutions. Demonstrated ability in effective communication and problem-solving.
Service desk professional with strong background in technical support and excellent customer service on multiple payroll and tax platforms. Proven track record of resolving complex issues and ensuring seamless operations. Highly collaborative and adaptable, with focus on achieving team goals and improving user/customer satisfaction.
Overview
39
39
years of professional experience
Work History
Service Desk Analyst
Adp- Automated Data Processing
01.2021 - 10.2024
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
Service Consultant
ADP
03.1986 - 03.2016
- Enhanced customer satisfaction by providing efficient and friendly service. This applies to processing payroll and human resource information as required by the United States laws.
- Collaborated with team members to meet high standards of service during peak hours and peak tax filing deadlines.
- Developed strong multitasking abilities while managing multiple responsibilities and quickly updating data and creating management reports required for internal and/or client needs.
Education
Associate Of Applied Business - Business
Suffolk County Community College
Brentwood, NYSkills
Strong communication
Excellent troubleshooting
Great time management
Quick to learn new information
Kind, fair, and honest
Timeline
Service Desk Analyst
Adp- Automated Data Processing
01.2021 - 10.2024
Service Consultant
ADP
03.1986 - 03.2016
Associate Of Applied Business - Business
Suffolk County Community College
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