Renee Schumaker
Allentown,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
911 Telecommunicator
County Of Lehigh
04.2024 - Current
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Field Training Officer
Dorney Park And Wildwater Kingdom
08.2023 - Current
- Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
- Provided ongoing feedback to trainees regarding their progress, identifying areas for improvement and recommending strategies for success.
- Continued duties as explained for Security Officer.
Security Officer
Dorney Park And Wildwater Kingdom
08.2021 - 08.2023
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing guest inquiries or concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of Dorney Park.
Security Guard
G4S- Dana Corporation
09.2019 - 07.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Completed full building and grounds patrols to spot and investigate concerns.
- Updated a Security Protocol to help increase the efficiency of the program.
Assistant Daycare Teacher
The Goddard School
02.2018 - 09.2019
- Supported the lead teacher in monitoring student behavior, enforcing rules and addressing issues as they arose.
Education
Boyertown Area Senior High School
Boyertown, PA06.2016
Skills
- Emergency Management
- Stress Tolerance
- Call prioritization
- Telephone Etiquette
- Computer-aided dispatching
- Map Reading
- Incident Reporting
- CCTV Surveillance
- Customer Service
Timeline
911 Telecommunicator
County Of Lehigh
04.2024 - Current
Field Training Officer
Dorney Park And Wildwater Kingdom
08.2023 - Current
Security Officer
Dorney Park And Wildwater Kingdom
08.2021 - 08.2023
Security Guard
G4S- Dana Corporation
09.2019 - 07.2021
Assistant Daycare Teacher
The Goddard School
02.2018 - 09.2019
Boyertown Area Senior High School
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