Renee Shymoniak
East Liverpool
Summary
Dynamic Benefits Investigation Specialist at ConnectiveRx with a proven track record in enhancing patient support and navigating complex insurance landscapes. Skilled in meticulous documentation and effective communication, I excel in delivering exceptional customer service while meeting production goals. My expertise in data entry and organizational skills drives successful outcomes in fast-paced environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Benefits Investigation Specialist
ConnectiveRx
Pittsburgh
07.2025 - Current
- Connect with Payers and Pharmacy Benefit Managers via outbound calls to verify patient insurance coverage and uncover available Medical and Pharmacy benefits.
- Communicate case details to relevant internal or external parties, fostering effective collaboration.
- Identify potential mechanisms for quick access to therapy by recognizing any payer coverage restrictions.
- Showcase your ability to contribute effectively, whether working independently or in small workgroups.
- Meet production and time completion goals with a focus on maintaining high-quality customer service standards in accordance with federal and state regulations.
- Accurately document payer Prior Authorization and Appeals protocols, ensuring meticulous attention to detail.
- Participate in special projects and embrace additional duties as required, contributing to a dynamic work environment.
- Maintain a comprehensive repository of payer or brand-specific coverage information.
- Engage in training and process improvement initiatives to enhance your professional growth.
Patient Support Specialist
ConnectiveRx
Pittsburgh
09.2024 - 07.2025
- Assists Supervisor Omobola with any tasks she needs done and I'm the appointed Point of Contact for the PSS team when Omobola is out of office.
- Assisted with updating the WIN for Data Entry.
- Maintains the DE Error Report and Team Schedule.
- PSS Team trainer for Data Entry and phones after being released from CRx Training.
- Reported Adverse Events within the 24hr timeline to ensure that all reportable events were documented to the client.
- Appointed as the 'Unofficial Team Lead' by my supervisor in October 2024 and assisted with training new agents along with training other departments on Data Entry.
- Managed the schedule and time off calendar for the team.
- Provided exceptional customer service and support to patients, ensuring a positive experience throughout their healthcare journey.
- Resolved patient inquiries and concerns promptly and effectively, maintaining a high level of professionalism and empathy.
- Managed a high volume of incoming calls from patients, addressing their needs efficiently while maintaining accuracy in documentation.
- Educated patients on available resources and programs to assist with medication adherence, financial assistance, or other healthcare-related needs.
- Followed HIPAA guidelines strictly to ensure patient confidentiality was maintained at all times during interactions and data handling processes.
- Developed a comprehensive knowledge base of frequently asked questions (FAQs) which improved response time by XX% when assisting patients over the phone.
- Assisted patients in understanding their insurance coverage and benefits, helping them navigate the claims process and resolve any issues or discrepancies.
- Mentored new hires during their initial training period ensuring they were equipped with necessary skills for delivering exceptional patient support.
- Utilized active listening skills to empathize with patients' needs and provide personalized support tailored to their unique circumstances.
Delivery Professional
McKesson
Leetsdale
09.2023 - 08.2024
- Sort, scan and load packages according to my daily manifest for deliveries.
- Safely and securely deliver packages to medical offices.
- Operate a delivery van safely while being monitored and recorded.
Purchase Funder/Banking Specialist
BCHH, Inc
Coraopolis
01.2021 - 09.2023
- The Funder is responsible for accurately disbursing funds in accordance to lender closing instructions and signed closing statement.
- Disburse Refinance and Purchase files by balancing CD's/HUD's against incoming wires and process outgoing wires for loan payoffs and proceeds for an accurate disbursement.
- Post incoming wires and checks for all disbursements.
- Process outgoing wires for loan payoffs and consumer proceeds for an accurate disbursement.
- Work with the lender in obtaining funding authorization to disburse.
- Review reports and follow up on un-cashed and outstanding checks.
- Check positive pay on a daily basis to verify there are no check exceptions with the bank.
- Process and facilitate manual check requests.
- Ability to process stop payments.
Corrections Officer
CSG - Columbiana County Jail
Lisbon
12.2021 - 04.2022
- Promoted to Sgt before I left.
- Supervised inmates on both male and female pods.
- Escorted inmates to visits, church and recreation.
- Maintained logbook ensuring all inmates were accounted for.
- Disbursement of meals.
- Did laundry and was a liaison for inmates for requests.
Assistant Office Manager
Five Star Medical Services
Ambridge
12.2020 - 01.2021
- Assisted Office Manager in all responsibilities including answering phones, scheduling appointments, collecting copays and past due invoices, office inventory, filing, sending/receiving faxes, auditing files and submitting requested documents, and all other duties as needed by the Office Manager/Doctor.
FedEx Delivery Driver
FedEx Ground - Beeline Services
Zelienople
04.2020 - 12.2020
- Safely operate a transit van, box truck or step van.
- Load and deliver packages (some packages can be over 100 lbs.).
- Provide excellent customer service.
- Inspect truck before and after trip.
- Report any issues or incidents to supervisor.
Title Clearance Specialist - Refinances
Vylla Title, LLC
Coraopolis
10.2019 - 02.2020
- Obtaining and reviewing payoffs, lien releases, divorce decrees and other curative documents.
- Working with attorneys, underwriters, lender and borrowers as needed to obtain clarity or direction in difficult title defects.
- Ensuring constant communication between all parties involved to ensure the closing date is met even with title curative delays.
Accounting Specialist II
Mr. Cooper dba Title365
Coraopolis
07.2015 - 09.2019
- REO Closings - Cradle to Grave.
- Order Entry.
- Obtaining HOA information and Estoppels.
- Disbursing Monthly Payments to Utility/HOA.
- Billing and Invoicing.
- Obtained Taxes, Tax Certificates, Payoffs.
- Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner.
- Maintain open communication with team members and team leader.
- Schedule closings, location, documentation, and funds due at closing with borrowers.
- Ability to meet deadlines and specific time frames.
- Possess excellent customer service skills.
- Ability to multitask and work under pressure.
- Billing and Invoicing for multiple clients within SLA complying with all procedures.
Claims Specialist
Visionet Systems
Pittsburgh
05.2015 - 07.2015
- Analyze invoices from the client for reimbursement from FNMA.
- Determine if claims are payable based on FNMA specifications.
- Communicate with foreclosure counsel to ensure payment of attorney fees.
- Complete priority spreadsheets to pay claims within 30 days of foreclosure sale.
Closing Coordinator
Real Advantage, LLC
Pittsburgh
02.2015 - 04.2015
- Review Work In Progress report to ensure completion.
- Responsible for closing documents in accordance with state requirements and client instructions.
- Review of Title Commitment for clearance.
- Secure lender approval of loan closing documents.
- Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner.
- Maintain open communication with team members and team leader.
- Schedule closings, location, documentation, and funds due at closing with borrowers.
- Ability to meet deadlines and specific time frames.
- Possess excellent customer service skills.
- Ability to multitask and work under pressure.
Closing Coordinator
Mortgage Connect
Moon
10.2014 - 02.2015
- Review Work In Progress report to ensure completion.
- Responsible for closing documents in accordance with state requirements and client instructions.
- Review of Title Commitment for clearance.
- Secure lender approval of loan closing documents.
- Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner.
- Maintain open communication with team members and team leader.
- Schedule closings, location, documentation, and funds due at closing with borrowers.
- Ability to meet deadlines and specific time frames.
- Possess excellent customer service skills.
- Ability to multitask and work under pressure.
Front End Supervisor
Sears Holding Corporation (Kmart)
East Liverpool
10.2013 - 10.2014
- Appointed to the Safety Team.
- Ensures customer care and selling are #1 priority.
- Promotes the use of our credit card, Smart Plans, and add-on sales.
- Possesses knowledge of store, services, and locations of merchandise.
- Possesses knowledge of financial goals regarding sales, margin and shrink and takes steps to improve the front end in these areas.
- Engages in friendly conversation with customers to build customer relationships, greets all customers, handles customers inquiries and concerns, observes traffic to call for back up if needed.
REO Default Closer
ServiceLink LLC
Aliquippa
02.2013 - 09.2013
- Review Work In Progress report to ensure completion.
- Responsible for closing documents in accordance with state requirements and client instructions.
- Review of Title Commitment for clearance.
- Secure lender approval of loan closing documents.
- Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner.
- Maintain open communication with team members and team leader.
- Schedule closings, location, documentation, and funds due at closing with borrowers.
- Ability to meet deadlines and specific time frames.
- Possess excellent customer service skills.
- Ability to multitask and work under pressure.
Closing Coordinator
PowerLink
Coraopolis
05.2011 - 02.2013
- Review Work In Progress report to ensure completion.
- Responsible for closing documents in accordance with state requirements and client instructions.
- Review of Title Commitment for clearance.
- Secure lender approval of loan closing documents.
- Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner.
- Maintain open communication with team members and team leader.
- Schedule closings, location, documentation, and funds due at closing with borrowers.
- Ability to meet deadlines and specific time frames.
- Possess excellent customer service skills.
- Ability to multitask and work under pressure.
Closing Coordinator
ServiceLink
Aliquippa
01.2010 - 12.2011
- Review Work In Progress report to ensure completion.
- Responsible for closing documents in accordance with state requirements and client instructions.
- Review of Title Commitment for clearance.
- Secure lender approval of loan closing documents.
- Address inquiries from clients, borrowers, agents and internal staff professionally and in a timely manner.
- Maintain open communication with team members and team leader.
- Schedule closings, location, documentation, and funds due at closing with borrowers.
- Ability to meet deadlines and specific time frames.
- Possess excellent customer service skills.
- Ability to multitask and work under pressure.
Marketing Manager
Signature Once
Washington
01.1999 - 12.2010
- Manage and coordinate all marketing, advertising and promotional staff and activities.
- Conduct research to determine market requirements for existing and future products.
- Analysis of customer research, current market conditions and competitor information.
- Develop and implement marketing plans and projects for new and existing products.
- Manage the productivity of the marketing plans and projects.
- Monitor, review and report on all marketing activity and results.
- Determine and manage the marketing budget.
- Deliver marketing activity within agreed budget.
- Develop pricing strategy.
- Liaison with media and advertising.
Motor Transport Operator/ Administrative Assistant
US Marine Corps
Washington
01.1995 - 12.1999
- 95-97 Motor Vehicle Operator.
- Transported Marines safely and efficiently from one location to another for ceremonies or missions.
- Executed Preventative Maintenance checks on vehicles prior to signing them out to myself for daily duties.
- Maintained mileage logs on vehicles.
- Maintained work flow by studying methods; implementing cost reductions and developed reporting procedures for the Headquarters and Service Company.
- Reviewed and maintained policies and procedures handbooks related to the unit.
- Monitored, reviewed and reported all changes to the HQS Commanding Officer.
- Assigned administrative duties to expedite the work results.
- Maintained stock inventory, Ordered and allocated supplies as needed.
- Developed spreadsheets for reports, to analyze data and to resolve problems.
- Contributed to the everyday needs and requests from the Commanding Officer to accomplish the mission at hand.
Education
Microsoft Office Certification - Microsoft Office And Business Administration
Betances At Esperanza
Philadelphia, PA05-2009
NIT -
TESST COLLEGE
Alexandria, VA12.2002
High School Diploma -
Moon Senior High School
Coraopolis06-1995
Skills
- Scheduling
- Accounts Payable
- Organizational Skills
- Outlook
- Call center
- Box Truck
- Microsoft Office
- Microsoft Excel
- Accounts Receivable
- Billing
- Banking
- Customer service
- Project Planning
- Security
- Reconciliation
- Market Research
- Stocking
- Receptionist
- Data Entry
- Order Entry
- Office Management
- Bookkeeping
- Driving
- Military
- Delivery driving
- Pricing
- Administrative experience
- Typing
- Accounting
- Computer skills
- Medical coding
- Restaurant experience
- Phone Etiquette
Certification
- First Aid Certification
- CPR Certification
- Driver's License
- ServSafe
- Non-CDL Class C
- AED Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Benefits Investigation Specialist
ConnectiveRx
07.2025 - Current
Patient Support Specialist
ConnectiveRx
09.2024 - 07.2025
Delivery Professional
McKesson
09.2023 - 08.2024
Corrections Officer
CSG - Columbiana County Jail
12.2021 - 04.2022
Purchase Funder/Banking Specialist
BCHH, Inc
01.2021 - 09.2023
Assistant Office Manager
Five Star Medical Services
12.2020 - 01.2021
FedEx Delivery Driver
FedEx Ground - Beeline Services
04.2020 - 12.2020
Title Clearance Specialist - Refinances
Vylla Title, LLC
10.2019 - 02.2020
Accounting Specialist II
Mr. Cooper dba Title365
07.2015 - 09.2019
Claims Specialist
Visionet Systems
05.2015 - 07.2015
Closing Coordinator
Real Advantage, LLC
02.2015 - 04.2015
Closing Coordinator
Mortgage Connect
10.2014 - 02.2015
Front End Supervisor
Sears Holding Corporation (Kmart)
10.2013 - 10.2014
REO Default Closer
ServiceLink LLC
02.2013 - 09.2013
Closing Coordinator
PowerLink
05.2011 - 02.2013
Closing Coordinator
ServiceLink
01.2010 - 12.2011
Marketing Manager
Signature Once
01.1999 - 12.2010
Motor Transport Operator/ Administrative Assistant
US Marine Corps
01.1995 - 12.1999
Microsoft Office Certification - Microsoft Office And Business Administration
Betances At Esperanza
NIT -
TESST COLLEGE
High School Diploma -
Moon Senior High School