Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Barista

Renee Strickland

Summary

At Shady Oak Restaurant, excelled in enhancing customer satisfaction and sales through expert relationship building and upselling techniques. Demonstrated exceptional teamwork and customer relationship management, significantly exceeding performance goals. Balanced meticulous inventory control with dynamic social media engagement, fostering positive customer interactions and loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

26
26
years of professional experience

Work History

Customer Service

Shady Oak Restaurant
04.1998 - 02.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Associate of Science - Phlebotomy

Florida Technical Institue
Deland, Fla
06.2012

Associate of Arts - Medical Billing & Coding

Angley College
Deland, Fla
06.2010

High School Diploma -

Winter Park High School
Winter Park, FL
06.1973

Skills

Social Media

Relationship Building

Customer Relationship Management

Teamwork and Collaboration

Accomplishments

I worked in Real Estate, on my own, seeking out houses in the area to Buy, Remodel, Sell & Rent. In the past 12 Years I have Bought & Sold 4 Houses, Bought & kept 3 Houses. I live in one of them, I Rent the other 2. One I Rent for a yearly lease and the other as a VRBO. The VRBO I bought and had completely remodeled, with contractor. I enjoy looking for new prospects in the market, as I would love to continue buying & selling.

Timeline

Customer Service

Shady Oak Restaurant
04.1998 - 02.2024

Associate of Science - Phlebotomy

Florida Technical Institue

Associate of Arts - Medical Billing & Coding

Angley College

High School Diploma -

Winter Park High School

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Renee Strickland