Holly Howell
Ventura,CA
Summary
Attentive, positive and dedicated professional with 2 years of customer service work seeking to create an exceptionable experience for customers. Energetic, cheerful and self-motivated with proven skills in establishing rapport with clients and being a solid team player. Highly adaptable to unique needs of clients and any obstacles that may come.
Overview
6
6
years of professional experience
Work History
Customer Service
The Pharm Yoga Studio
07.2022 - 05.2023
- Managed needs of over 25 yoga studio clients per day through email, phone calls and in person sales and support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly studio space by creating organizational systems for props, sweeping and mopping floors, emptying trash cans, washing dishes, disinfecting props, and wiping down all surfaces.
Customer Service Cashier
Aum Vibe Yoga Studio And Tea House
04.2022 - 07.2022
- Increased drink sales by 15% through demonstrating exemplary customer service, directing students towards classes that fit their needs, creating specialized drinks based on customer's unique tastes and offering empathy and care throughout their time in the studio.
- Greeted customers warmly upon arrival and provided friendly presence throughout students' time in studio.
- Resolved client's issues through solving any technological issues they faced at the yoga studio, responding promptly to questions yoga students had by offering patient explanations and guidance, and cleaning accidental spills or messes.
Chashier and Barista
Lady Di's Cookies
03.2017 - 08.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Arts - Sociology
California State University - Northridge
Northridge, CA2025
Associate of Arts - Sociology
College of The Canyons
Valencia, CA05.2020
Skills
- Excellent Customer Service
- Safe Food Handling Practices
- Product Display
- Beverage Preparation
- Adaptive and Creative
- Cash Register Operation
- Maintaining Clean Work Areas
- Time Management
- Calligraphy Sign Displays
- Social Media
- Conflict Mediation
- Hospitality and Accommodation
Timeline
Customer Service
The Pharm Yoga Studio
07.2022 - 05.2023
Customer Service Cashier
Aum Vibe Yoga Studio And Tea House
04.2022 - 07.2022
Chashier and Barista
Lady Di's Cookies
03.2017 - 08.2017
Bachelor of Arts - Sociology
California State University - Northridge
Associate of Arts - Sociology
College of The Canyons
About Me
Professional Jazz Singer
Singing Circle Leader
Calligraphy Artist
Volunteer at Cassie's Cats
Mutual Aid with local LGBTQ+ community
Explorer of Nature
Friend of Animals
Theatre Actress
Lover of Life
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