Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gabriella Russell

Bellevue,OH

Summary

Dynamic customer service professional with extensive experience at CVS Pharmacy, adept at exceeding customer expectations and enhancing brand loyalty. Proven skills in customer service management and effective communication, consistently delivering exceptional support. Recognized for implementing training processes that improved service quality and fostered positive customer relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service

CVS Pharmacy
02.2024 - 04.2025
  • Maintained excellent customer service and positive attitude.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Provided excellent customer service to exceed customer expectations.
  • Delivered exceptional customer service and supported positive brand experience.
  • Provided expert customer service and technical support to clients.
  • Developed strategic plans and increased production, productivity and customer service.
  • Provided exceptional customer service and consistently performed quality services.
  • Implemented and developed customer service training processes.
  • Exhibited excellent communications and customer service relations skills.
  • Provided exceptional customer service to internal and external customers.
  • Answered inquiries and provided superior customer service to clients.
  • Interacted with 50 people on my cash register alone while also keeping an eye on self-checkout and putting away products

Cashier

CVS Pharmacy
04.2022 - 12.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed customer orders and accurately handled payment transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Took 50+ customers at my register everyday while encouraging the use of self checkout as well as taking calls and front facing the shelves.

Inside Help

Pizza Wheel
08.2020 - 07.2021
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed roughly 40+ calls each night, taking customers' orders and helping the kitchen produce those orders.

Education

No Degree - Psychology

Bowling Green State University
Bowling Green, OH

In Progress Bachelors + Accelerated Masters Prog. - Psychology

Capella University
Minneapolis, MN
05-2027

High School Diploma -

Bellevue High School
Bellevue, OH
06-2023

Skills

  • Providing customer service
  • Customer service management
  • Call center customer service
  • Residential customer service
  • Excellent customer service
  • Customer service skills
  • Retail sales customer service
  • Adherence to high customer service standards
  • Excellent customer service skills
  • Customer service and communication skills
  • Customer service understanding
  • Exceptional customer service

Certification

First Aid Certified + Completed CPR training

Languages

English
Native or Bilingual

Timeline

Customer Service

CVS Pharmacy
02.2024 - 04.2025

Cashier

CVS Pharmacy
04.2022 - 12.2022

Inside Help

Pizza Wheel
08.2020 - 07.2021

No Degree - Psychology

Bowling Green State University

In Progress Bachelors + Accelerated Masters Prog. - Psychology

Capella University

High School Diploma -

Bellevue High School

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