Renee Stumm
Austin,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Senior Account Manager
Team Velocity Marketing
02.2023 - Current
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling.
- Led and trained junior account managers to develop skills and increase company retention.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Collaborated with marketing teams to develop targeted campaigns, increasing lead generation significantly.
Customer Success Manager
Team Velocity Marketing
01.2019 - 01.2023
- Optimized website content for improved search engine rankings and increased web traffic.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Marketing Manager
Team Velocity Marketing
04.2014 - 01.2019
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
Varsity Cheerleading Coach
Oakton High School
08.2013 - 11.2014
- Developed strong relationships with athletes, fostering a positive and supportive team environment.
- Organized successful fundraising events to support the team''s travel expenses and competition fees.
- Enhanced athlete performance by providing personalized feedback and targeted coaching strategies.
- Collaborated with school administration to promote a culture of sportsmanship and academic excellence within the cheerleading program.
Account Coordinator
INTEGRAM
08.2012 - 04.2014
- Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
- Streamlined communication between clients and internal teams for seamless project execution.
- Negotiated contracts with vendors, securing cost-effective services that met clients'' expectations.
Education
Bachelor of Arts - Communication Studies
Christopher Newport University
Newport News, VA05.2012
Skills
- Goals and Performance
- Client retention
- Team leadership
- Account growth
- Strategic Planning
- Performance monitoring
- Order Management
- Problem solving
- Multitasking
- Time management
- Product knowledge
- Organizational skills
- Customer service
- Relationship building
- Account Management
- Customer Training
- Advertising
- Teamwork and Collaboration
- Customer Satisfaction
Accomplishments
Team Velocity - 2023 Employee Of The Year
Timeline
Senior Account Manager
Team Velocity Marketing
02.2023 - Current
Customer Success Manager
Team Velocity Marketing
01.2019 - 01.2023
Marketing Manager
Team Velocity Marketing
04.2014 - 01.2019
Varsity Cheerleading Coach
Oakton High School
08.2013 - 11.2014
Account Coordinator
INTEGRAM
08.2012 - 04.2014
Bachelor of Arts - Communication Studies
Christopher Newport University
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