Renee Thompson
Winter Haven,FL
Summary
Bilingual (English/Korean), CPR-certified service professional with 3+ years of experience leading groups, managing high-pressure environments, and delivering positive guest experiences. Adept at multitasking, clear communication, and adapting quickly to diverse needs and situations. Great coordinating logistics for any-scale events, building rapport with community members, and maintaining safety standards. Seeking to leverage strong interpersonal skills and a commitment to exceptional service in a server or hospitality role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Physical Education, Health Teacher & Coach
Freedom High School
Tampa, FL
08.2022 - 06.2026
- Developed and implemented engaging health education curriculum for diverse student populations for 150+ students.
- Collaborated with faculty to integrate health topics into interdisciplinary lesson plans and activities.
- Assessed student understanding through formative evaluations and adjusted teaching strategies accordingly.
- Organized and managed practice schedules, game-day logistics, and team communications for 15+ student athletes.
- Developed and implemented training programs to enhance player skills and team performance.
- Coordinated practice schedules, ensuring efficient use of gym facilities and resources.
Host & Server
Flexx
Tampa, FL
03.2024 - 06.2024
- Took 50+ accurate food and beverage orders, communicated special dietary requests to kitchen staff, and ensured timely delivery to enhance guest experience.
- Provided attentive table side service, proactively checked on guests, and swiftly resolved complaints to maximize satisfaction.
- Maintained clean, organized dining and host areas in compliance with sanitation and safety standards.
- Handled guest inquiries and complaints professionally to ensure satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Barista & Customer Service Associate
Starbucks
Tampa, FL
05.2019 - 12.2019
- Crafted and delivered fast, friendly, and accurate high-volume retail environments with consistent customer satisfaction.
- Processed 100+ cash and digital payments while maintaining accurate drawer throughout each shift.
- Communicated daily specials, upsold menu items, and addressed customer inquiries to enrich guest experience.
- Operated espresso machines and blenders efficiently, ensuring optimal performance and adherence to safety protocols.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Esthetician & Electrologist - Aesthetics
Dolly Monroe Beauty Academy
Tampa11-2026
B.S. - Physical Education
The University of Tampa
Tampa, FL01-2022
Skills
- Exceptional Guest Service & Hospitality (Food and Beverage)
- Bilingual Communication
- Team Collaboration
- Cash Handling & POS Systems
- High-Volume Environment Management
- Conflict Resolution
- Multitasking Under Pressure
- First Aid & CPR Certified
- Time management
- Friendly and outgoing
Certification
- First Aid & CPR Certified
- Mental Health Certification
- Water Safety Training
- Food & Beverage Safety Awareness
- Autism & Special Needs Training
Timeline
Host & Server
Flexx
03.2024 - 06.2024
Physical Education, Health Teacher & Coach
Freedom High School
08.2022 - 06.2026
Barista & Customer Service Associate
Starbucks
05.2019 - 12.2019
Esthetician & Electrologist - Aesthetics
Dolly Monroe Beauty Academy
B.S. - Physical Education
The University of Tampa