Renee Tobias
Fort Lauderdale
Summary
Results-driven Customer Service Supervisor with proven skills in team management and conflict resolution. Dedicated to creating exceptional customer experiences and fostering a culture of continuous learning within teams.
Overview
12
12
years of professional experience
1996
1996
years of post-secondary education
Work History
Customer Service Supervisor
Burlington
Fort Lauderdale
10.2024 - Current
- Supervised daily operations to ensure excellent customer service experiences.
- Trained and mentored team members on product knowledge and service standards.
- Resolved customer inquiries and complaints efficiently and professionally.
Customer Service Supervisor
Target
Kendall
11.2019 - 11.2024
- Supervised daily operations to ensure excellent customer service experiences.
- Trained and mentored team members on product knowledge and service standards.
- Resolved customer inquiries and complaints efficiently and professionally.
Greeter
Walmart
Kendall
07.2016 - 04.2018
- Welcomed customers with a friendly demeanor at store entrance.
- Assisted shoppers by answering questions and providing directions.
- Monitored entry and exit points to maintain store security.
Front End Supervisor
Ross Dress for Less
Kendall
01.2014 - 02.2017
- Supervised front end operations and maintained efficient checkout processes.
- Trained new cashiers on register systems and customer service protocols.
- Collaborated with management to implement store promotions and visual displays.
Stockroom Supervisor
Ross Dress for Less
Miami
07.2015 - 01.2017
- Supervised stockroom operations and maintained organization of inventory.
- Oversaw receipt and processing of incoming merchandise shipments.
- Coordinated stock replenishment to sales floor in a timely manner.
Stock Room Associate
Ross Dress for Less
Kendall
11.2013 - 01.2014
- Organized stock room for efficient inventory management and accessibility.
- Received and processed incoming merchandise shipments accurately.
- Maintained cleanliness and safety standards in stock areas consistently.
Education
Omni Hair College
01.1993 - 06.1994
Dillard High School
Fort Lauderdale, FloridaSkills
- Customer service
- Team management
- Employee training
- Conflict resolution
Timeline
Customer Service Supervisor
Burlington
10.2024 - Current
Customer Service Supervisor
Target
11.2019 - 11.2024
Greeter
Walmart
07.2016 - 04.2018
Stockroom Supervisor
Ross Dress for Less
07.2015 - 01.2017
Front End Supervisor
Ross Dress for Less
01.2014 - 02.2017
Stock Room Associate
Ross Dress for Less
11.2013 - 01.2014
Omni Hair College
01.1993 - 06.1994
Dillard High School