Renee Topper
Gettysburg,PA
Summary
Experienced in several job positions which include management experience, healthcare fields, various office settings, and manufacturing/production. Versed in time management, multi-tasking, customer service, and both computer and in-person communication skills. Flexible and both able and willing to work multiple job positions for a company. Ambitious, articulate, creative, responsible, and highly motivated. Desires a challenging role in either a familiar or new field of work.
Overview
12
12
years of professional experience
Work History
Team Lead, Special Projects
Rowman & Littlefield
Blue Ridge Summit, PA
08.2021 - Current
- Oversee Special Projects department, as part of the Receiving department. Daily work includes: monitoring and scheduling special customer work orders and shipment deliveries, assigning projects to team members per area of expertise, communicating with Shipping and other departments to ensure timely arrival of orders to respective customers, assigning and completing in-house warehouse orders, creating and distributing all paperwork for orders, create customer labels where needed, filing rebills with Credit department and reports for upper management, communicating with Publisher Services and Customer Services departments regarding orders and familiarizing them with processes to help accurately create and schedule customer orders while meeting customer requirements, keeping up with all relevant email correspondence. Also help work on the floor as needed, as well as other departments. Responsible for training all new hires within department, complete weekly inventory orders, and worked closely with management in evaluation of employee performances. Minor housekeeping duties as needed.
Packer/Operator
Sealed Air
Hanover, PA
03.2020 - 08.2021
- Hired on at beginning of COVID-19 stages, began by filling in for various jobs as needed on shift. Packing included: folding pads per specified pattern and inspecting for defects, stacking per pattern into press machine and sending through strapping machine, minor maintenance/set up on press and strapping machine, inspecting padded mailer bags for defects and replacing as needed, stocking materials for each job, running box press machine and stacking onto skid per specified pattern and readying for forklift operators to take for storage or shipping. Trained as operator for Self-Seal Machine, which entailed: setting up machine per job specifications and mailer size, ensuring machine runs without issue and correcting any as needed, supervising packers and monitoring quantity produced as required for each job, filled out all required paperwork and entered production into system. Both jobs required minor machine maintenance, minor and occasional detailed housekeeping, communication with operators and assistant operators, shift supervisors, and office supervisors. Received forklift certification by company standards and authorization to use forklift as needed during working hours.
Jacket Operator
Quad Graphics
Fairfield, PA
03.2019 - 03.2020
Food Service Worker
Gettysburg Hospital
Gettysburg, PA
05.2017 - 03.2019
Dental Assistant
Gettysburg Dental Associates
Gettysburg, PA
03.2015 - 02.2019
- Left in 2017, came back by request in 2019.
- Started in Pediatric Department as a hygiene assistant, of which responsibilities included: greeting and seating patients for hygienist, taking stats such as height, weight, blood pressure, etc, reviewed medical information and scheduled procedures with parents, assisting hygienist as needed with sealants or special needs patients, taking and developing/uploading dental radiographs as needed, charting existing work and treatment plans, reviewing information with parents, and scheduling of appointments in Soft Dent software. Also given some experience as pediatric dental assistant, which included: seating and preparing patient for the doctor, assisting doctor in procedures, dismissing and reviewing instructions with parents; and experience in pediatric receptionist, which included: answering telephone calls with directing as needed to other parties, taking new patient information and scheduling appointments, scanning and recording documents into computer, making phone calls to patients and businesses as needed, and checking out patients - this resulted in a job offer for a front desk position. Promoted to dental assistant in general practice in 2016, of which responsibilities included: greeting and seating patients, reviewing procedures with patients or parents as needed, preparing patient for doctor, assisting doctor in procedures, reviewing post-op instructions with patients and/or parents, scheduling new appointments, dismissing patients to front desk, charting notes and work completed/diagnosed, taking and developing/uploading dental radiographs as needed. Was also involved in the office OSHA program and elected supervisor of dental assistants in general practice, which involved employee scheduling, reporting to Office Manager as needed, and disciplinary action as needed.
Assistant Manager
Frank Theaters
Gettysburg, PA
04.2012 - 01.2019
Treatment Coordinator
Wayne Heights Dental Care
Waynesboro, PA
06.2018 - 09.2018
- Hired on as a part-time, temporary position, of which responsibilities included: greeting and checking in patients in a timely manner, reviewing treatment estimates for the day with patients and collecting on any past-due balances, updating documents in patient charts such as Office Policies, HIPAA, etc., scheduling appointments for hygiene and doctor schedule in Dentrix software, confirming appointments, checking out patients from appointments and collecting balance for work completed and processing/posting payments to accounts, reviewing further treatment needs and financial expectations, answering phone calls and directing to correct extension or handling questions as needed with proper customer service, scanning and updating routers/consent forms/treatment plans for the current day and the coming day's schedules, verifying insurance eligibility for patients and updating coverage, and reviewing with patient as necessary, running End of Day reports and balancing financial reports before submitting to corporate office, some basic account auditing training. Also had a work email that was to be kept open all day and responding to emails as needed in a timely fashion.
Education
Dental Assisting
YTI Career Institute - Capital Region
Mechanicsburg, PA08-2012
High School Diploma -
Littlestown Senior High School
Littlestown, PA06-2007
Skills
- Quick learner
- Microsoft Office
- Computer proficient
- Excellent proficiency in communication skills
- Approximately 80 WPM
- 10 years customer service experience
- 5 years collective office experience
- 5 years food service experience
- 6 years management and supervisory experience
- Approximately 6 years collective sales and minor marketing experience
- Approximately 5 years of warehouse/manufacturing experience with machine operation
- Creative problem solving
- Multi-tasking
- Detail oriented
- Time management and deadline oriented
- Theater projections
- Small advertising projects
- Proficiency in Eaglesoft, Soft Dent, and Dentrix software
- Dental insurance eligibility and benefits experience
- Account balancing and audits
- Previous PA Dental Radiology certified
- Office supply budgeting and ordering
- Familiarity with multiple POS systems
- Accomplished some medical terminology and anatomy classes
- Payroll and scheduling experience
Accomplishments
Graduated with distinguished honors
Organizations
- Member of OSHA team at Gettysburg Dental Associates
- Co-Editor of school newspaper
References
References available upon request.
Timeline
Team Lead, Special Projects
Rowman & Littlefield
08.2021 - Current
Packer/Operator
Sealed Air
03.2020 - 08.2021
Jacket Operator
Quad Graphics
03.2019 - 03.2020
Treatment Coordinator
Wayne Heights Dental Care
06.2018 - 09.2018
Food Service Worker
Gettysburg Hospital
05.2017 - 03.2019
Dental Assistant
Gettysburg Dental Associates
03.2015 - 02.2019
Assistant Manager
Frank Theaters
04.2012 - 01.2019
Dental Assisting
YTI Career Institute - Capital Region
High School Diploma -
Littlestown Senior High School
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