Renee VanCamp
Martinsburg ,WV
Summary
Proven Title Clerk/Receptionist at Mcclinton Chevrolet Mitsubishi, adept in title processing and file management, enhanced customer satisfaction through meticulous attention to detail and problem-solving. Fostered teamwork, streamlined title transfer processes, and upheld strict confidentiality, significantly improving record-keeping accuracy.
Overview
11
11
years of professional experience
Work History
Title Clerk/ Receptionist
Mcclinton Chevrolet Mitsubishi
Parkersburg, WV
01.2014 - 08.2024
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Collected taxes and fees, submitted payments and issued receipts.
- Developed strong relationships with external partners such as banks, insurance companies, and government agencies to facilitate seamless transactions.
- Improved record-keeping accuracy, meticulously organizing physical and digital files for easy retrieval.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Cereal Kenova High School
Kenova, WV1992
Skills
- Title processing
- File Management
- Accuracy and Precision
- Notary Public
- Loan Documentation
- Temporary tags
- Problem-solving abilities
- Teamwork and Collaboration
- Reliability
- Organizational Skills
Timeline
Title Clerk/ Receptionist
Mcclinton Chevrolet Mitsubishi
01.2014 - 08.2024
Cereal Kenova High School