Renee Walls
Orlando,FL
Summary
Professional in office and sales management, as well as customer service with over 30 years of experience in training and supervising customer service and sales staff. I have been in the death care business for over 18 years and now looking for a career change, bringing my proven record in team leading, training, coaching and providing the most professional customer services needed for success.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Family Service Counselor
Hillsboro Funeral Home and Memorial Gardens
01.2023 - Current
- Stride to adhere to company policies as a sales professional to meet and exceed personal and team quota.
- Help families during difficult times of loosing a love one selling property, merchandise and misc services.
- Set up outside activities such as events and educational seminars.
- I work well with all co workers helping every department reach or exceed monthly tasked and goals.
Sales Manager
Dignity Memorial
03.2023 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followup.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzing customer needs through Seminar presentations, community events, surveys, web leads and researching competitors pricing throughout the market.
Sales Manager
Anderson McQueen Funeral Home/Sunnyside Cemetery
01.2019 - 01.2023
- Coach and mentor Sales Counselors on customer service and satisfaction, prospecting, products and pricing, sales presentations, closing, contract terms, and interpreting sales guidelines
- Led team to combined sales of $1.6M for FY2019
- Contribute to preparation of yearly sales quotas and ensure that quotas are achieved
- Review and evaluate team performance and set KPIs
- Lead weekly sales meetings to track progress, review goals, and table any issues
- Audit contracts and paperwork to ensure accuracy, completeness, and timely delivery of documents
Family Service Manager
Woodlawn Memorial Park/Chapel Hill Cemetery
01.2006 - 01.2018
- Helped families that lost a loved one or wanted to pre arrange services for the future
- Selling funeral services, caskets, vaults, property, urns, etc
- Built a sales team establishing the best in death care while Improving sales from 26% to 120% month over month
- Top 5 Sales Managers in the North Florida Region over the last 18 months
- Oversee Counselors in training, coaching, sales and presentations
Office Manager
Comcast/Adelphia Communications
01.1986 - 01.2006
- Managed the Customer Service call Center, sales and dispatch department
- Oversaw accounts receivable, payable, payroll, and staff schedule
- Managed the marketing and sales budget monthly
- Helped reduce bad debt from 4% to 1.5% over a 9 month period
- Participated in meetings, seminars and marketing programs both locally and at the regional level
Ticket Agent/Customer Service Representative
Travel With Image
01.1984 - 01.1986
- Made reservations for the Airlines, hotel and car rentals
- Residential and Business clients
- Delivered tickets to businesses around Central Florida
Education
Life & Annuiities Business & Management -
Florida School of Insurance
Orlando, FL01.2023
Business and Travel Industry -
Osceola Business Center
Osceola, FL01.1998
Southeastern Academy
Kissimmee, FL01.1983
Skills
- Strong organizational skills
- Time-management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Experience in managing budgets
- Experience in managing payroll
- Experience in managing finances
Certification
- Life & Annuities Business & Management, Florida School of Insurance, Orlando, FL, 01/01/14, 12/31/14
- Business and Travel Industry, Osceola Business Center, Osceola, FL, 01/01/96, 12/31/98
- Certificate, Southeastern Academy, Kissimmee, FL, 01/01/83, 12/31/83
Timeline
Sales Manager
Dignity Memorial
03.2023 - 09.2024
Family Service Counselor
Hillsboro Funeral Home and Memorial Gardens
01.2023 - Current
Sales Manager
Anderson McQueen Funeral Home/Sunnyside Cemetery
01.2019 - 01.2023
Family Service Manager
Woodlawn Memorial Park/Chapel Hill Cemetery
01.2006 - 01.2018
Office Manager
Comcast/Adelphia Communications
01.1986 - 01.2006
Ticket Agent/Customer Service Representative
Travel With Image
01.1984 - 01.1986
Business and Travel Industry -
Osceola Business Center
Southeastern Academy
- Life & Annuities Business & Management, Florida School of Insurance, Orlando, FL, 01/01/14, 12/31/14
- Business and Travel Industry, Osceola Business Center, Osceola, FL, 01/01/96, 12/31/98
- Certificate, Southeastern Academy, Kissimmee, FL, 01/01/83, 12/31/83
Life & Annuiities Business & Management -
Florida School of Insurance
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