Renee Whysong
Lockport
Summary
Dynamic professional with a continuous learning mindset and expertise in file management, honed at Velocitii. Recognized for resolving customer complaints with empathy, enhancing loyalty, and consistently exceeding performance metrics. Meticulous attention to detail and strong organizational skills drive my commitment to maintaining data confidentiality and delivering exceptional support.
Overview
3
3
years of professional experience
Work History
Health File Processor
Velocitii
09.2023 - 09.2025
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Coordinated with other departments to resolve any discrepancies or issues identified during file processing activities.
- Developed strong working relationships with colleagues across various departments, facilitating effective communication regarding document-related matters.
- Maintained strict confidentiality of sensitive information while managing diverse sets of files.
- Assisted in training new employees on proper file processing techniques, fostering a culture of excellence within the team.
- Provided timely support for urgent client needs, ensuring prompt resolution of inquiries or concerns related to their documents.
- Responded to internal and external requests for information.
Customer Service Representative
Velocitii
05.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and filing claims, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Arts - Interior Design
Villa Maria College
Buffalo, NY12-2013
Skills
- Continuous learning mindset
- Software applications
- File management expertise
- Typing speed efficiency
- Data confidentiality practices
- Organizational skills
- Time management
- Meticulous attention to detail
- Problem-solving
Timeline
Health File Processor
Velocitii
09.2023 - 09.2025
Customer Service Representative
Velocitii
05.2022 - 09.2023
Bachelor of Arts - Interior Design
Villa Maria College
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