Processed insurance claims for accuracy and compliance with regulations.
Maintained patient records using electronic health record (EHR) systems.
Assisted in coding medical procedures to ensure correct billing practices.
Coordinated with healthcare providers to resolve billing inquiries promptly.
Posted payments and collections on regular basis.
Handled sensitive patient information with utmost discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
Managed high volume of daily billing tasks, prioritizing work efficiently in order to meet tight deadlines without compromising accuracy.
Lead Teacher
New Season Community Development Center
Kinston, NC
12.2005 - 02.2025
Developed and implemented engaging curricula aligned with developmental standards.
Mentored and guided staff in best teaching practices and classroom management techniques.
Fostered inclusive learning environments to support diverse student needs and backgrounds.
Collaborated with parents to enhance student engagement and address academic concerns.
Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Planned and implemented different daily activities to enhance overall development and growth of every student.
Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Correctional Officer
Eastern Correctional Institution
06.1998 - 11.2005
Monitored inmate behavior to maintain safety and security within the facility.
Conducted routine inspections of cells and common areas for contraband detection.
Collaborated with team members to develop and implement security protocols.
Responded swiftly to incidents, ensuring de-escalation and resolution of conflicts.
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Conducted routine and emergency head counts.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.