Rolaina Harton
Birmingham
Summary
Achieved efficient healthcare operations by leveraging strong technical skills. Enhanced team performance through rapid acquisition of new knowledge. Improved patient satisfaction by maintaining a detail-oriented approach to service delivery.
Overview
10
10
years of professional experience
Work History
Medical Billing Clerk
Jefferson County Dept of Health
Birmingham, AL
05.2025 - Current
- Managed billing processes to ensure accurate and timely submission of claims.
- Reviewed and corrected discrepancies in patient accounts and billing statements.
- Maintained up-to-date knowledge of coding guidelines and insurance.
- Collaborated with medical staff to resolve patient inquiries regarding invoices.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Assisted patients with inquiries regarding bills, providing clear explanations of charges and answering questions related to insurance coverage or payment options.
- Collaborated with healthcare providers to ensure proper documentation was submitted for accurate claim processing, reducing denials due to incomplete or incorrect information.
- Managed high volume of daily billing tasks, prioritizing work efficiently in order to meet tight deadlines without compromising accuracy.
- Delivered timely and accurate charge submissions.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Liaised between patients, insurance companies, and billing office.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
Medical Clerk
Jefferson County Department of Health
Birmingham, AL
11.2022 - 05.2025
- Streamlined patient registration processes to enhance data accuracy.
- Conducted comprehensive verification of insurance policies to uphold compliance and accuracy standards.
- Validated demographic data to ensure accuracy and compliance.
- Facilitated collection of co-pays to ensure timely revenue flow.
- Executed document faxing, copying, and scanning operations efficiently.
- Leveraged expertise in Athena Health system to optimize healthcare operations.
- Demonstrated expertise in Phreesia platform functionalities and applications.
- Managed production and distribution of correspondence, memos, faxes, letters, and forms.
- Maintained up-to-date knowledge of coding guidelines and insurance policies.
Receptionist
SIMON WILLIAMSON CLINIC
Birmingham, AL
06.2022 - 11.2022
- Knowledge of officeadministration
- Answer and direct phone calls
- Organize and schedule appointments
- Produce and distribute correspondence memos, faxes, letters, and forms
- Collect co-payments
- Verify insurance
- Insurance Referral
- Diagnostic orders
- EPIC EMR SYSTEM
- Checked in patients, clients and customers
- Faxed, copied, and scanned documents
- Made calls to existing patients
- Entered patient insurance information into the database
- Documented financial data
Medical Receptionist
Cahaba Medical Care Foundation
Birmingham, AL
05.2020 - 05.2022
- Assistant to Receptionist Team Lead
- Knowledge of officeadministration
- Answer and direct phone calls
- Organize and schedule appointments
- Produce and distribute correspondence memos, faxes, letters, and forms
- Collect co-payments
- Verify insurance
- Athena EMR systems
- Excel
Medical Receptionist
NORWOOD CLINIC
Birmingham, AL
05.2019 - 03.2020
- Knowledge of officeadministration
- Answer and direct phone calls
- Organize and schedule appointments
- Produce and distribute correspondence memos, faxes, letters, and forms
- Collect co-payments
- Verify insurance
- Insurance Referral
- Diagnostic orders
- EMR systems
- Excel
Receptionist and Administrative Assistant
Brownstone Healthcare & Aesthetics
Trussville, AL
05.2016 - 04.2019
- Knowledge of officeadministration
- Answer and direct phone calls
- Organize and schedule appointments
- Produce and distribute correspondence memos, faxes, letters, and forms
- Collect co-payments
- Verify insurance
- Make daily bank deposits
- Submit pharmacy refill request
- Cover the reception desk
- Carry out administrative duties such as filing, typing, copying and scanning
- Insurance referrals
- Eclinical works EMR system
Education
College in Healthcare Management -
Jefferson State Community College
Birmingham, AL02.2026
High School Diploma -
Huffman High School
Birmingham, AL05.2006
Skills
- Managed administrative tasks to ensure efficient office operations
- Managed front desk operations, ensuring efficient communication and customer service
- Assisted in processing payroll for employees on a bi-weekly basis Supported the maintenance of accurate payroll records and documentation Helped resolve payroll discrepancies and inquiries from staff
- Executed word processing tasks to enhance document quality and efficiency
- Managed billing processes to ensure timely and accurate invoicing
- Managed medical scheduling operations to optimize patient flow and appointment efficiency
- Executed insurance verification processes to ensure accurate patient billing
- Leveraged expertise in EMR systems to enhance healthcare data management and patient care processes
- Leveraged 8 years of medical office experience to enhance patient care and streamline administrative processes
- Delivered comprehensive patient care by assessing needs and implementing treatment plans
- Utilized medical terminology to enhance communication and understanding within
- Operated multi-line phone systems to facilitate communication among team members Assisted in troubleshooting technical issues to maintain system functionality Supported daily operations by managing incoming and outgoing calls effectively
- Leveraged advanced computer skills to enhance operational efficiency
- Assisted in prioritizing tasks to streamline workflow
Languages
English - Expert
Timeline
Medical Billing Clerk
Jefferson County Dept of Health
05.2025 - Current
Medical Clerk
Jefferson County Department of Health
11.2022 - 05.2025
Receptionist
SIMON WILLIAMSON CLINIC
06.2022 - 11.2022
Medical Receptionist
Cahaba Medical Care Foundation
05.2020 - 05.2022
Medical Receptionist
NORWOOD CLINIC
05.2019 - 03.2020
Receptionist and Administrative Assistant
Brownstone Healthcare & Aesthetics
05.2016 - 04.2019
College in Healthcare Management -
Jefferson State Community College
High School Diploma -
Huffman High School