Renee Kost
Supply,NC
Summary
Positive and outgoing Insurance Agent Associate with years in the industry seeking a position where I can utilize my strong customer service skills to assist customers in making informed decisions with my knowledge of industry regulations. I have diverse work experience spanning multiple facets of employment in the customer service industry. This is impart due to my most important position, Mom. I am at most a domestic engineer capable of chameleon-like change and adversity. This position will allow me to utilize my education, knowledge, and natural salesperson personality for personal and professional growth.
Overview
18
18
years of professional experience
Work History
Server
Millikens Seafood
03.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Associate Agent
Allstate Insurance Companies
06.2023 - 01.2024
- Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.
- Expanded client base through proactive outreach and effective networking strategies.
- Enhanced company reputation by delivering timely and accurate market information to clients.
- Streamlined internal processes for increased efficiency in document preparation and submission.
- Conducted comprehensive property research, ensuring clients received the most up-to-date information available.
- Coordinated closely with mortgage lenders and other professionals involved in the transaction process for seamless communication among all parties involved.
- Prioritized time management effectively while juggling multiple tasks simultaneously, ensuring all deadlines were met without compromising quality.
- Acted as a trusted advisor to clients by offering expert guidance and recommendations based on their unique needs and preferences.
- Finalized and submitted paperwork to complete sales.
Associate Agent
Horizon Insurance
02.2023 - 05.2023
- Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.
- Expanded client base through proactive outreach and effective networking strategies.
- Enhanced company reputation by delivering timely and accurate market information to clients.
- Streamlined internal processes for increased efficiency in document preparation and submission.
Associate Agent
Allstate Insurance Companies
04.2019 - 10.2022
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Expanded client base through proactive outreach and effective networking strategies.
- Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.
- Collaborated with team members to develop customized marketing materials for individual client needs.
- Spearheaded initiatives to improve agent training, resulting in higher overall productivity levels.
- Coordinated closely with mortgage lenders and other professionals involved in the transaction process for seamless communication among all parties involved.
- Prioritized time management effectively while juggling multiple tasks simultaneously, ensuring all deadlines were met without compromising quality.
- Acted as a trusted advisor to clients by offering expert guidance and recommendations based on their unique needs and preferences.
- Finalized and submitted paperwork to complete sales.
- Met with customers to discuss options, provide information and answer concerns.
Assistant Coach and Athletic Aide
East Side Community Enhancement Center
04.2016 - 05.2019
- Developed and implemented training drills to improve team cohesiveness and performance.
- Promoted good sportsmanship with competing teams on- and off-field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
School Bus Driver
Dinwiddie County Public Schools
08.2005 - 03.2019
- Maintained VA driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Education
Kirtland High School
Kirtland, OH05.1996
Skills
- Corporate Social Responsibility
- Claims Reporting Systems
- Policy Adjustment Knowledge
- Promotions and Marketing Strategies
- Customer Acquisition
- Customer Relationship Development
- Networking Abilities
- Adaptability
- Attention to detail
- Organizational skills
- Strong communication
Timeline
Associate Agent
Allstate Insurance Companies
06.2023 - 01.2024
Server
Millikens Seafood
03.2023 - Current
Associate Agent
Horizon Insurance
02.2023 - 05.2023
Associate Agent
Allstate Insurance Companies
04.2019 - 10.2022
Assistant Coach and Athletic Aide
East Side Community Enhancement Center
04.2016 - 05.2019
School Bus Driver
Dinwiddie County Public Schools
08.2005 - 03.2019
Kirtland High School
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