Renee F. Maloney
Summary
To leverage my 23 years of healthcare experience, strong organizational skills, and exceptional customer service abilities in a role that values efficiency and patient care.
Overview
23
23
years of professional experience
Work History
Financial Counselor
Orlando Health Cancer Institute
03.2021 - Current
- Efficiently gather and input patient demographic and financial information.
- Explain insurance benefits and collect co-pays, deductibles, and self-pay portions.
- Assemble patient records and ensure compliance with reimbursement regulations.
- Proficient in registration systems and electronic verification tools.
Discharge Care Navigator
Trinity Health of New England @ Saint Mary's Hospital
01.2016 - 01.2019
- Schedule follow-up medical outpatient appointments
- Establish relationships with and serves as primary point of contact for patients for scheduling follow-up appointments prior to discharge within the emergency department and inpatient hospital units.
- Clearly communicate the purposes and services available to patients, family members and caregivers.
- Act as the liaison between patient, emergency department providers, inpatient unit personnel and external offices.
- Act as liaison between Patient, Provider and Other Services.
- Maintain all HIM Release of Information functions
Administrative Support Specialist
Wellmore, Inc
01.2014 - 01.2016
- Handle front desk services, including crisis calls and appointment scheduling.
- Verify patient benefits and obtain required referrals and authorizations.
- Maintain accurate client information in the system and process referrals.
Office Manager
New England Residential Finance, LLC
01.2011 - 01.2014
- Organize office operations and procedures, maintain office efficiency, and manage customer accounts.
- Maintain financial accounts by processing customer adjustments
Owner
Renee's Day Care
01.2009 - 01.2011
- Plan and prepare nutritious meals and snacks, meeting USDA guidelines
- Communicate daily with parents regarding the growth, development, needs and concerns of their children
- Developed contracts and policies outlining the terms of the relationship
- Developed and implemented policies and procedures including acceptable disciplinary policies
- Plan age-appropriate activities and teach children basic self-care skills as well as basic concepts such as color, shape, letters, numbers, songs, animals, etc.
- Develop and maintain positive relationships with children and parents
- Ensure equipment and the home day care areas are clean, well maintained and safe at all times
Medical Billing Professional
Franklin Medical Group
01.2004 - 01.2006
- Accurately translate patient information into alpha-numeric medical code using ICD-9 and CPT Codes
- Transfer billing information to insurance companies so the proper amount of payment can be generated and paid
- Obtain required referral / prior authorization from insurance companies
- Track billing and monitor all collections
- Interview patient by phone or in person to determine payment sources and payment arrangements
- Maintain the compliance of the department with hospital practices and local, state and federal regulations
Office Manager
Scovill Medical Group
01.2001 - 01.2004
- Manage billing, coding and collections of all patient invoices
- Communicate with physician and medical providers regarding clinical clarifications to facilitate requests
- Verified patients benefits with insurance companies
- Interview patient by phone or in person to determine payment sources and payment arrangements
- Maintained all medical records
- Maintained all HIM Release of Information functions
Education
General Studies -
Naugatuck Valley Community College
Waterbury, CT01.1994
Diploma -
Crosby High School
Waterbury, CT01.1993
Skills
- 23 years’ experience in healthcare settings
- Proficient in EPIC electronic health record and MyChart
- Excellent communication and interpersonal skills
- Extensive appointment scheduling experience
- Hands-on experience in administrative and patient support
- Well-versed in diverse administrative functions for patient care
- Experienced in Health Information Management (HIM)
- Experienced in Health Information Management (HIM)
Computer Application Experience
- EPIC
- Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook)
- SSIMed
- QuickBooks
- Avatar
- Availity
- Passport
Timeline
Financial Counselor
Orlando Health Cancer Institute
03.2021 - Current
Discharge Care Navigator
Trinity Health of New England @ Saint Mary's Hospital
01.2016 - 01.2019
Administrative Support Specialist
Wellmore, Inc
01.2014 - 01.2016
Office Manager
New England Residential Finance, LLC
01.2011 - 01.2014
Owner
Renee's Day Care
01.2009 - 01.2011
Medical Billing Professional
Franklin Medical Group
01.2004 - 01.2006
Office Manager
Scovill Medical Group
01.2001 - 01.2004
General Studies -
Naugatuck Valley Community College
Diploma -
Crosby High School
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