Renee Ervin
Romulus,MI
Summary
Dynamic Case Manager at Henry Ford Health System with expertise in care coordination and discharge planning. Proven ability to enhance patient outcomes through effective biopsychosocial assessments and interdisciplinary collaboration. Skilled in Epic electronic health records and committed to optimizing workflows for improved service delivery.
Overview
12
12
years of professional experience
Work History
Case Manager
Henry Ford Health System
09.2025 - Current
- Coordinated care for patients by collaborating with healthcare providers
- Facilitated discharge planning by assessing and coordinating post-discharge support for patients
- Conducted collaborative assessments to identify needs and develop care plans for individuals and families
- Evaluation and advocacy for individuals and families
- Connected individuals to community resources and made referrals to skilled nursing facilities, hospice, inpatient rehabilitation, and home care services
- Provided immediate assistance to individuals in crisis situations
- Documented patient progress in real-time during care sessions
- Arrange medical transportation for patients to skilled and inpatient rehab facilities
Clinical Research Technician
Michigan Medicine- Pediatrics- Intensive Care
01.2022 - 09.2025
- Managed patient and laboratory data for pediatric clinical research studies, ensuring data integrity for analysis.
- Collaborated with Pediatric Critical Care Research team and faculty to ensure compliance with study protocols and accuracy of data.
- Coordinated collection of external medical records for study reporting, enhancing completeness of research findings.
- Input data into research databases for accurate record-keeping. into Case Report Forms (CRFs) and online research databases.
- Organize and package research specimens for proper storage and transport. for storage and shipment.
- Assist with IRB audits and study monitor visits.
MSW Student Intern
Michigan Medicine Department of Psychiatry: Rachel Upjohn Building
Ann Arbor, Michigan
09.2024 - 04.2025
- - Conducted data analysis to assess and enhance program performance.
- - Collaborated with faculty and clinical staff to streamline clinic workflows.
- - Developed dashboard presentations to visualize clinical efficiency trends.
- - Completed training program in cognitive behavioral therapy and clinical skills to enhance therapeutic techniques. in cognitive behavioral therapy (CBT) and clinical skills.
- - Participate in breaking bad news simulations for social workers covering grief, death notifications, and family support strategies.
Patient Service Assistant (PSA)
Michigan Medicine Wound Care Clinic
Ann Arbor, MI
08.2021 - 01.2022
- Scheduled patient appointments and coordinated follow-ups.
- Received and managed incoming calls from patients, addressing inquiries and scheduling appointments.
- Verified patient identity to support accurate insurance billing and minimize claim denials.
- Managed clinic inventory to ensure availability of essential supplies while facilitating communication between medical staff and patients.
Social Worker- Referral Coordinator
Michigan Medicine- Maternal Infant Health Program
Ann Arbor, MI
09.2016 - 07.2021
- Coordinated service referrals and confirmed patient insurance eligibility to ensure access to care.
- Conducted outreach to qualifying Medicaid patients to connect them with necessary services.
- Managed patient screenings and maintained accurate documentation in the state data system to support program compliance.
- Oversaw patient discharge processes and maintained program participation records.
Social Worker
Adult Well-Being Services
Romulus, MI
04.2015 - 06.2016
- Provided individual therapy to substance abuse patients, facilitating recovery and personal growth.
- Conducted intake assessments and biopsychosocial evaluations to develop tailored case management plans.
- Connected consumers with appropriate resources and services, enhancing access to essential support systems.
Education
Master of Social Work (MSW) -
Eastern Michigan University
01-2025
Master of Science Management - Healthcare Administration (MSM)
Southern New Hampshire University
01-2017
Bachelor of Science - Social Work (BSW)
Eastern Michigan University
01-2013
Skills
- Case Management
- Care coordination
- Discharge planning
- Service referrals
- Biopsychosocial assessment
- Patient Outcomes Analysis
- Clinical documentation
- Healthcare administration
- Interdisciplinary Collaboration
- Epic electronic health records
- Workflow Optimization
- Medical billing
- Patient support
- Critical thinking
- Service referrals
Timeline
Case Manager
Henry Ford Health System
09.2025 - Current
MSW Student Intern
Michigan Medicine Department of Psychiatry: Rachel Upjohn Building
09.2024 - 04.2025
Clinical Research Technician
Michigan Medicine- Pediatrics- Intensive Care
01.2022 - 09.2025
Patient Service Assistant (PSA)
Michigan Medicine Wound Care Clinic
08.2021 - 01.2022
Social Worker- Referral Coordinator
Michigan Medicine- Maternal Infant Health Program
09.2016 - 07.2021
Social Worker
Adult Well-Being Services
04.2015 - 06.2016
Master of Social Work (MSW) -
Eastern Michigan University
Master of Science Management - Healthcare Administration (MSM)
Southern New Hampshire University
Bachelor of Science - Social Work (BSW)
Eastern Michigan University