Summary

Overview

Work History

Education

Skills

Timeline

Renee L Petronico

Bayville,NJ

Summary

Accomplished Branch Manager with over 25 years of banking experience. I am looking for an opportunity to take all that I have learned and successfully executed over these years and apply it to the next chapter of my banking career, while being able to retain and grow all business avenues of each branch and the areas I am managing. Looking to drive the Community development further in the area and working with the Market Manager to contribute to the success of our cluster and the bank.

Overview

years of professional experience

Work History

Branch Manager

Provident Bank

05.2015 - Current

Continuously monitored branch performance, taking corrective actions as needed to ensure objectives were met or exceeded
Maintained friendly and professional customer interactions and environment in the branch, enhancing service quality and resolving client issues promptly
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks
Evaluated employee performance regularly through observations and feedback to facilitate continuous development of skills and knowledge base within the team
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support
Created strategies to develop and expand existing customer sales
Networking (member of GTRCC), Community development
Executed both internal and external calling efforts to expand our deposit volume
Continued education in areas of banking and management.

Assistant Store Manager

TD Bank, NA (Commerce Bank Until 2008)

08.2002 - 05.2015

Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
Hired and mentored new employees on company policies, procedures, and best practices to ensure their success within the organization
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
Promoted a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits
External calling efforts to grow and expand commercial customer base
Provided weekly work schedules to employees to accommodate business demands and vacation requests
Interviewed, hired, and trained team members
Coached team members in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers
Consistently demonstrated leadership on a daily basis
Created and Executed internal contest among the team to contribute to a team environment as well as increasing sales goals
Member of the Brick Chamber as well as the Lakewood Chamber, attending may networking events as well as getting out into the community to promote TD Bank.

Senior CSR / Supervisor

Commerce Bank

06.1999 - 08.2002

Customer Service to customer on the platform and the teller area
Contributed the superior customer service to all customers
Mentored junior CSRs, sharing knowledge of best practices and skills for driving positive customer outcomes
Assisted the Assistant Store Manager in all areas of the branch that were within my authority
In charged of many operations of the branch
Notary.

Office Manager / Receptionist

Brick Township Veterinary Hospital

06.1984 - 08.1996

Provided exceptional customer service when addressing client inquiries or concerns via in person, phone calls or email correspondence
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages
Coordinated office events and meetings, ensuring timely execution and scheduling for all participants
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic
Prepared and Processed biweekly banking deposits.

Head Hostess/ Server

Bonanza Family Restaurant

06.1981 - 05.1984

Took customers food orders
Trained and mentored new staff members to ensure consistent service quality
Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival
Streamlined the seating process for increased efficiency and reduced wait times for guests
Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly
Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team
Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed
Completed daily proof of the cash register
Opened and closed restaurant.