Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Renee Moynihan

Gilbert,AZ

Summary

Dynamic professional with a proven track record at Neovance in resource management and relationship building. Demonstrated expertise in case analysis and professional communication, leading to significant improvements in patient access and program efficiency. Proficient in file management and confidentiality maintenance, consistently surpassing expectations and delivering outstanding results.

Overview

25
25
years of professional experience

Work History

Patient Access Advocate

Neovance (Formerly Fortrea)
San Diego, CA
07.2021 - Current
  • Build rapport with patients for ongoing support calls
  • Quickly and effectively respond to incoming calls, advise of the requirement of informed consent per HIPAA guidelines, take messages, schedule patient appointments, check patient eligibility for treatment, explain clinic priorities, try calming disgruntled patients, and try to resolve complaints of an administrative nature
  • Document calls in the appropriate tracking system and handle/escalate calls per established procedures
  • Validates demographic data and verifies that roster entries are complete
  • Liaise with partner distributors and pharmaceutical manufacturers to request products per the program’s guidelines and track shipments
  • Be familiar with the marketplace and insurance options available for patients
  • Educate patients on the available options as appropriate
  • Maintaining a professional, calm, and friendly demeanor
  • Express thoughts and instructions clearly in verbal and written communication, i.e., use grammatically correct and concise language
  • Receives inquiries from hospital personnel and other designated points of contact regarding the status of patient testing by using the appropriate standard programs to display test results
  • Knowledge of hospital and laboratory environments and safety rules; understanding of organizational policy, mission, goals, and priorities; knowledge of federal, state, local government, and Department of Defense(DOD) regulations and policies as applicable to work setting; adherence to patient privacy laws including Health Insurance Accountability and Portability Act (HIPAA)
  • Experienced with infectious control policies and procedures

Program Specialist

Neovance (Formerly Fortrea)
San Diego, CA
01.2019 - 07.2021
  • Conduct insurance verifications to determine if prescribed therapy is eligible for coverage
  • Coordinate prior authorization; investigate alternative insurance coverage or other funding sources on behalf of the patient per the program specifications
  • Place follow-up calls and respond to patient and healthcare provider inquiries as necessary
  • Process patient applications of various complexities and follow the program specifications to determine their eligibility

Office Manager

Foos & Associates
San Diego, CA
04.2000 - 12.2018
  • Lead day-to-day office needs, maintaining schedules and files for upwards of 6 appraisers
  • Communicate effectively with clients to make sure that they are kept up-to-date
  • Handle many office concerns, including payroll, personnel, scheduling, and workers’ compensation, while maintaining state, federal, and corporate compliance
  • Research transactions such as sales, leases, and assessments using Public Records and Multiple Listing Services
  • Set up and maintain paper and electronic filing systems for records, correspondence, and other material
  • Review work done by others to ensure the quality of the report being sent to the lender
  • General bookkeeping, maintaining general ledgers, reconciling accounts, preparing financial reports using Quickbooks Online
  • Run bi-monthly payroll, including bonus and commission checks for six employees
  • Responsible for accounts payable, ensuring prompt payment to all vendors

Command Ombudsman

01.2014 - 12.2017
  • Served as a liaison between the organization’s leadership and its members (military family members)
  • Advanced organization’s objectives by determining and providing appropriate information referral and services to targeted members of the organization
  • Established and maintained a communication system ensuring accurate and timely information dissemination for over 300 members of the organization
  • Served as the organization’s representative on the community-wide executive board, requiring frequent interface and teamwork to achieve consensus among numerous and disparate stakeholders
  • Serve as the primary point of contact for emergency and crisis information for organization and community members

Education

High School Diploma -

Mar Vista High School
Imperial Beach, CA
06-1996

Skills

  • Resource management
  • File Management Expertise
  • Benefits administration
  • Comprehensive Case Analysis
  • Executive Administrative Assistance
  • Professional Communication Skills
  • Establishing effective relationships
  • Confidentiality maintenance
  • Calendar management

Volunteer Experience

Command Ombudsman, USS Bunker Hill CG-52, 01/01/14, 12/01/17, Served as a liaison between the organization’s leadership and its members (military family members)., Advanced organization’s objectives by determining and providing appropriate information referral and services to targeted members of the organization., Established and maintained a communication system ensuring accurate and timely information dissemination for over 300 members of the organization., Served as the organization’s representative on the community-wide executive board, requiring frequent interface and teamwork to achieve consensus among numerous and disparate stakeholders., Serve as the primary point of contact for emergency and crisis information for organization and community members.

Timeline

Patient Access Advocate

Neovance (Formerly Fortrea)
07.2021 - Current

Program Specialist

Neovance (Formerly Fortrea)
01.2019 - 07.2021

Command Ombudsman

01.2014 - 12.2017

Office Manager

Foos & Associates
04.2000 - 12.2018

High School Diploma -

Mar Vista High School

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Renee Moynihan