Reneisha Holloway
Rosharon
Summary
Highly efficient in the works of ensuring customers are well taken care of and deserving of the best service. Flexible and well organized in fast paced environments. Able to excel when it comes to multi-tasking. Also, able to promote team cohesiveness and maintain cultural sensitivity.
Overview
11
11
years of professional experience
4031
4031
years of post-secondary education
Work History
Patient Access Representative
Memorial Hermann Health System
Houston
01.2023 - Current
- Assisting patients via telephone.
- Processing prior authorizations.
- Communicating with physician offices.
- Scheduling patients for imaging exams accurately.
- Meeting metrics.
- Researching patient accounts in various systems.
- Making outbound phone calls to ensure scheduling accuracy.
- Providing exemplary customer service skills.
Sales Support Agent
Boston Scientific
Houston
09.2022 - 01.2023
- Assisting sales representatives with ordering supplies for the different facilities they were contracted with.
- Complete tickets that were submitted through a ticketing system from sales representatives.
- Assisting practices by phone with ordering supplies.
- Creating accounts for practices.
- Providing exemplary customer service skills with every interaction.
Customer Service Rep/Lead Customer Service Rep
Harris County Toll Road Authority
Houston
03.2018 - 06.2022
- Assisting customers via telephone.
- Educating customers on each call.
- Researching customer accounts and providing resolutions for each customer.
- Processing payments via telephone.
- Promoted to team lead 01/2019.
- My duties were to handle escalated calls.
- Author reviews and disciplinary documents.
- Submit IT service tickets.
- Conduct weekly one-on-one meeting with team members.
- Host team meetings.
- Train upcoming team leads.
Customer Service Representative
A1 Personnel of Houston
Houston
10.2017 - 03.2018
- Assisting customers via telephone.
- Educating customers on each call.
- Researching customer accounts and providing resolutions for each customers situation.
- Processing payments via telephone.
Customer Service Associate
Home Depot
Houston
01.2015 - 09.2017
- Providing excellent customer service.
- Helping customers hands on to find what they need.
- Making reports every shift.
- Filing paperwork every shift.
- Maintaining a clean work environment.
- Taking payments and processing online orders for customers.
- Processing return orders.
- Building quotes.
Education
Associates Degree - Interdisciplinary Studies
Houston Community College
High School Diploma -
Alief Elsik High School
Skills
- MS Windows proficient
- Open and optimistic
- Analytical
- Energetic work attitude
- Computer/technical literacy
- Flexibility/adaptability
- Good communication
- Good leadership
- Fast learner
- Quick problem solver
- Tolerant to stressful situations
- Decision making and planning
- Consistently meets goals
- Patient
- Active listening skills
- Multitasking
Timeline
Patient Access Representative
Memorial Hermann Health System
01.2023 - Current
Sales Support Agent
Boston Scientific
09.2022 - 01.2023
Customer Service Rep/Lead Customer Service Rep
Harris County Toll Road Authority
03.2018 - 06.2022
Customer Service Representative
A1 Personnel of Houston
10.2017 - 03.2018
Customer Service Associate
Home Depot
01.2015 - 09.2017
Associates Degree - Interdisciplinary Studies
Houston Community College
High School Diploma -
Alief Elsik High School