Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renell Villarreal

San Antonio,TX

Summary

Multitalented and fast paced worker. Excelling in healthcare service and customer support. I am always looking to expand my horizons.

Overview

15
15
years of professional experience

Work History

Expert Medical Service Coordinator

Teladoc Health
08.2021 - Current
  • Assisted in creating cases designed to members specific diagnosis to get services started regarding a second opinion.
  • Coordinate patient appointments and scheduling to promote optimal virtual productivity and patient satisfaction.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.

Senior Leader

Salelytics
01.2019 - 08.2021
  • Manage day to day call volume and KPI's
  • Responsible for 15-20 agents at a given time
  • Day to day tasks included coaching, QA, and monitoring of SLA's
  • Consistently coached team to have QA average of 80%
  • Developed SOP's and training material for an outbound team comprised of 45 individuals.

Phlebotomist

APPS Paramedical
06.2016 - 02.2019
  • Answer office phone calls, schedule appointments
  • Perform phlebotomy, urine sample, and EKG test on clients that are scheduled or for walk in, as well as complete a history questionnaire for life insurance purposes.

Phlebotomist

Methodist Hospital
01.2011 - 06.2014
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Phlebotomist

CSL Plasma
03.2009 - 01.2011
  • Assign donor to a bed, check patient chart to ensure the information matches the right patient
  • Set up machine correctly and double check everything is set up appropriately
  • Perform phlebotomy and keep an eye out to make sure the donation process is going accordingly and that donor is not having any adverse reactions to the donation
  • Document any reactions that may have occurred during donor donation
  • Compensate donor after donation.

Education

High school diploma -

Ronald Reagan high school
San Antonio, TX
05.2007

Skills

  • Phlebotomy
  • Patient Care
  • Vital Signs
  • Venipuncture

Timeline

Expert Medical Service Coordinator

Teladoc Health
08.2021 - Current

Senior Leader

Salelytics
01.2019 - 08.2021

Phlebotomist

APPS Paramedical
06.2016 - 02.2019

Phlebotomist

Methodist Hospital
01.2011 - 06.2014

Phlebotomist

CSL Plasma
03.2009 - 01.2011

High school diploma -

Ronald Reagan high school

Similar Profiles

CREATE PROFILE
Renell Villarreal