Renessa Davis

• Interacts with co-workers, visitors, and other staff, consistent with the values of Jefferson.
• Processes check-in and/or check-out, point of service activities, and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards
• Other duties as requested or assigned.

Transport Children of all ages to and from schools, within the Springfield township school district.

• Transport children of all ages to and from schools within the Norristown School District in a timely and safe manner.

• Provided safe and reliable transportation for passengers to their destinations.
• Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
• Assisted disabled passengers with boarding and exiting the bus at designated stops.
• Adhered to set schedules while operating buses safely along assigned routes.

• Processed prior authorizations from insurance companies for medical services.
• Resolved issues related to billing, coding, payments, denials., by working with insurance companies.
• Conducted research on regulatory changes impacting managed care operations.
• Responded promptly to inquiries from providers regarding eligibility verification or other issues concerning managed care operations.
• Coordinated with insurance companies to ensure accurate patient coverage information is on file.

• Provided customer service to clients regarding their insurance coverage and billing inquiries.
• Assisted customers in navigating the online portal for self-service requests.
• Resolved customer complaints and escalated more complex issues to senior staff members.
• Answered incoming calls from clients and routed them to appropriate personnel for further assistance.
• Performed data entry tasks including entering patient information into electronic medical records systems.
• Developed relationships with new providers by providing guidance on how to use our systems, processes, and policies.
• Adhered to all applicable laws, regulations, standards, and procedures when interacting with customers and providers.
• Verified accuracy of submitted documentation prior to processing claims or services rendered.