Renette Spencer
TUKWILA,WA
Summary
Dynamic Customer Service Representative with a proven track record at Korry Electronics, excelling in customer focus and building rapport. Expert in resolving inquiries and enhancing satisfaction through effective communication and problem-solving. Skilled in creating RMA job orders and quotes, material handling ensuring timely product replacements while fostering strong client relationships.
Overview
28
28
years of professional experience
Work History
Customer Service Representative Agent ( Repairs)
Korry Electronics
11910 Beverly Park Rd, Everett WA
01.1998 - 05.2026
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Provided product information and support, ensuring customer understanding of features and benefits.
- Collaborated with cross-functional teams to enhance customer satisfaction initiatives and feedback loops.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Create (RMA) job orders
- Create quotes
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Garey High
Pomona, CA06-1981
Skills
- Focus on client satisfaction
- Establishing connections
- Client support
- Effective listening
- Time allocation planning
- Scheduling
- Paperwork processing
Timeline
Customer Service Representative Agent ( Repairs)
Korry Electronics
01.1998 - 05.2026
High School Diploma -
Garey High