Reni Blome-Higer
Lincoln,NE
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates a desire to take on new challenges and quickly masters new skills. Adept at working effectively unsupervised.
Overview
23
23
years of professional experience
Work History
Tier 2 Customer Service Representative
Fiserv - Remote
Omaha, NE
12.2023 - 09.2024
- Handled escalated phone calls as a Tier 2 Representative.
- Provided customer service to customers with technical issues, answering questions and troubleshooting problems.
- Assisted customers in navigating the company's website, helping them find relevant information quickly and easily.
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Provided technical support and troubleshooting services to end-users experiencing mobile app and online banking.
- Supported customers with online billing, access and account issues.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Manager
Cubby's Convenience Store
Greenwood, NE
07.2019 - 06.2024
- Responsible for operating CAT Scale radio and trendar for diesel purchases as well as processing money advances and utilizing the Mud Flap app
- Ensured a clean and fully-stocked coffee and drink bar at all times
- Ensured cleanliness standards were maintained in all designated areas
- Assisted in deli operations and maintained cleanliness in dining area
- Demonstrated commitment to excellence in all customer interactions
- Ensured completion of assigned duties and responsibilities by employees
- Assisted in inventory management through stocking activities.
- Achieved safe balance through completion of daily books.
- Contributed to the formulation of operational strategies aimed at enhancing efficiency and productivity.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
911 Dispatcher
Saline County Sheriff's Office
Wilber, NE
10.2018 - 04.2020
- Managed multiple lines of communication including phones, two-way radios, and HROC radio to establish effective communication channels with external Law Enforcement agencies.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Utilized Emergency Medical Dispatch cards for crisis management in medical emergencies
- Managed addition/removal of warrants to/from NCIC along with executing civil paper services and verifying criminal background & gun permit verifications
- Monitored alarms in various settings including school, banks, and County Courthouse
- Provided effective communication support to those in need during challenging situations such as accidents, medical emergencies, and law enforcement engagements.
- Proficient in navigating through maps to give precise instructions
Registration Supervisor
DHHS Vital Records
Lincoln, NE
04.2015 - 09.2018
- Collaborated with team members to successfully implement the Nebraska Electronic Death Registration System.
- Demonstrated my meticulousness, attention to detail and organizational abilities to maintain state-level records accurately
- Ensured compliance with state statute by overseeing timely and accurate filing of documents.
- Facilitated precise amendments to state's vital records through use of court orders and customer evidence
- Conducted Electronic Death Registration training for county attorneys, physicians, and funeral directors who are licensed to practice in Nebraska
- Yearly employee evaluations for eight employees were completed by me using computerized based evaluation forms having a goal-based structure.
Communications Specialist II
Nebraska State Patrol Capitol Security
Lincoln, NE
04.2012 - 12.2015
- Maintained safe environment by operating advanced security devices.
- Managed all aspects of security control room operations
- Coordinated dispatch of emergency personnel in times of crisis situations
- Provided security services to the Governor's Executive Protection team
- Coordinated efforts with Fire Department and Law Enforcement
- Record personnel movement and building alarms using CAD, Computer Aided Dispatch
- Facilitated authorized personnel entry and egress by managing access protocols
- Responsibilities included generating security access reports and operating a multiline phone system along with a two-way radio.
- Trained employees, executed acting shift supervisor responsibilities, proficient in NCJIS.
Youth Tracker/Family Support Partner
Owens and Associates Educational
Lincoln, NE
04.2011 - 03.2013
- Recorded and supervised the activities in the schedule of an adolescent
- Monitor compliance with established curfew policies and enforce adherence to behavioral expectations
- Demonstrated efficient organization skills in scheduling meetings and court hearings involving parents, caregivers, grades attendance, and assignments.
- Delivered comprehensive weekly and monthly reports to Case Managers
Corrections Officer
Scotts Bluff County Detention Center
Scottsbluff, NE
04.2001 - 11.2009
- Ensured safety and security of inmates within the facility by recording movement, conducting searches, supervising activities, and maintaining order to 120+ County and Federal inmates.
- Maintained a secure environment through consistent safety checks, accurate headcounts, and prompt distribution of feeding and medication.
- Ensuring timely transportation of inmates for necessary medical and dental appointments, in addition to court hearings.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained daily logs of shift activity.
- Processed all required forms for new facility admissions and submitted copies to maintain official records.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Verified warrants, conducted searches and fingerprinted inmates.
- Maintained strong working relationships with Immigration and Customs Enforcement agents
- Maintained continuous vigilance over inmate activity from control tower
- Proficient in courtroom documentation, research techniques, investigation skills and report drafting
- Regularly attended necessary training sessions for a comprehensive understanding of current corrections work-related policies and procedures
Education
Bachelor's of Science - Criminal Justice
Peru State College
Peru, NE01.2014
Associate of Arts - Criminal Justice
Western Nebraska Community College
Scottsbluff, NE01.2010
Skills
- Effective Communication
- Responsive to Change
- Empathy Skills
- Influential Communication
- Strategic Decision Making
- Problem Solving
- Effective Time Management
- Collaborative Team Player
References
References available upon request.
Timeline
Tier 2 Customer Service Representative
Fiserv - Remote
12.2023 - 09.2024
Assistant Manager
Cubby's Convenience Store
07.2019 - 06.2024
911 Dispatcher
Saline County Sheriff's Office
10.2018 - 04.2020
Registration Supervisor
DHHS Vital Records
04.2015 - 09.2018
Communications Specialist II
Nebraska State Patrol Capitol Security
04.2012 - 12.2015
Youth Tracker/Family Support Partner
Owens and Associates Educational
04.2011 - 03.2013
Corrections Officer
Scotts Bluff County Detention Center
04.2001 - 11.2009
Bachelor's of Science - Criminal Justice
Peru State College
Associate of Arts - Criminal Justice
Western Nebraska Community College
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