Hayley Smith
Sterling,IL
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking, reliable, and good at working under pressure. Has a deep understanding of people and a passion to help wherever I can.
Overview
5
5
years of professional experience
Work History
Tier 2 Customer Service Representative
Cornerstone Builders Of Southwest Florida Inc.
Bryan, TX
10.2021 - Current
- Provided customer service to customers with technical issues, answering questions and troubleshooting problems.
- Maintained accurate records of customer interactions using CRM software tools.
- Tracked customer orders, ensuring timely delivery and resolving any order discrepancies promptly.
- Developed strong relationships with customers by addressing their needs efficiently and professionally.
Front Desk Supervisor
LaQuinta Inn & Suites
College Station, TX
01.2021 - 09.2021
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Implemented strategies for improving customer service standards across the department.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Sales Relationship Specialist
Wayfair
Bryan, TX
06.2019 - 08.2020
- Provided personalized service to clients in order to build relationships and maintain customer loyalty.
- Ensured accurate processing of customer requests, including account changes, payments, and product orders.
- Responded quickly and efficiently to incoming calls from existing customers seeking assistance or advice.
Education
GED -
Tulsa Community College
Tulsa, OK01-2012
Skills
- Relationship Building
- Reliability
- Remote Support
- Account Management
- Complaint Resolution
- Guest Relations Management
- Effective Communication
- Team Building
Timeline
Tier 2 Customer Service Representative
Cornerstone Builders Of Southwest Florida Inc.
10.2021 - Current
Front Desk Supervisor
LaQuinta Inn & Suites
01.2021 - 09.2021
Sales Relationship Specialist
Wayfair
06.2019 - 08.2020
GED -
Tulsa Community College
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