Renika Harley
Washington,DC
Summary
Dynamic Lead Sales Associate with a proven record in enhancing customer experiences and driving operational efficiency. Expertise in training, problem-solving, and effective communication.
Overview
24
24
years of professional experience
Work History
Lead Sales Associate
Macys Department Store
Washington , DC
11.2011 - 08.2025
- Processed transactions accurately at the point of sale system efficiently.
- Assisted customers in locating products and resolving inquiries promptly.
- Maintained cleanliness and organization of sales area to enhance shopper experience.
- Conducted regular stock checks to identify and address shortages proactively.
- Assisted with the training of new sales associates.
Department Manager
Linens 'n Things
Washington , DC
02.2003 - 11.2009
- Led and managed a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Oversaw daily operations of retail department, ensuring efficient workflow.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Trained and mentored team members on product knowledge and customer service.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Maintained visual merchandising standards to enhance customer experience.
- Resolved customer inquiries and complaints to promote satisfaction.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Worked closely with sales associates to complete tasks.
Coach Specialist
Hecht's Department Store
Chevy Chase , MD
05.2001 - 02.2003
- Guided team members in customer engagement techniques and product knowledge.
- Organized workshops on sales strategies and customer service excellence.
- Facilitated communication between departments to ensure consistent service delivery.
- Collaborated with management to implement new operational procedures.
Education
High School Diploma -
Cooledge High School
NW Washington DC 06-1995
Skills
- Point of sale systems
- Inventory management
- Sales strategy
- Visual merchandising
- Retail analytics
- Customer support
- Customer service
- Product advisory
- Cross-selling techniques
- Employee training
- Teamwork and collaboration
- Effective communication techniques
- Problem resolution
- Merchandise displays
- Event promotion
- Customer support
- Sales strategy
Timeline
Lead Sales Associate
Macys Department Store
11.2011 - 08.2025
Department Manager
Linens 'n Things
02.2003 - 11.2009
Coach Specialist
Hecht's Department Store
05.2001 - 02.2003
High School Diploma -
Cooledge High School